Center Operations Director (PA)

Job Description

Job Description

CHOP - Soar Autism Center is building a network of interdisciplinary clinics where children with autism and their families receive life-shaping services that support them to thrive. We prioritize early intervention, comprehensive supportive services, and positive, developmentally-appropriate learning that meets the needs of each unique child and family. Specifically, we focus on integrated autism care and a play-based model of applied behavior analysis (ABA) based on the principles of the Early Start Denver Model.

The Center Operations Director (COD) role is a high-impact leadership position for someone early-to-mid career who is smart, ambitious, and ready to own real responsibility. This is not a back-office role. You’ll run a center, lead a team, partner closely with clinicians, and directly influence growth, quality, and family experience.

CHOP - Soar Autism Center is growing rapidly, and many of our CODs grow into multi-site leadership, regional operations, or senior operational roles as CHOP - Soar Autism Center continues to expand. If you’re looking for a role where you can learn quickly, be trusted early, and build a meaningful leadership career, this is it.

Specific Responsibilities Include The Following

Running a High-Performing Center

You are the operational leader of the center and responsible for:

• Acting as the local owner of performance against forecasted goals, including budget, utilization, and efficiency

• Driving strong execution of CHOP - Soar Autism Center's operating systems (scheduling, staffing, billing efficiency, cleanliness, parent communication, etc.)

• Partner with market and regional leadership to identify opportunities, solve problems, and continuously improve how the center runs

• Lead with calm, clarity, and professionalism in a fast-paced environment

Families trust us with their children, and you make that trust real every day by:

• Owning all parts of the non-clinical experience for caregivers

• Building strong, supportive relationships with caregivers and ensure clear, timely communication

• Driving strong attendance, engagement, and client satisfaction (NPS)

• Delivering a smooth onboarding for new families

• Managing the front desk and providing a warm welcome to clients, prospective clients and teammates

• Preparing families for diagnostics, assessments, and transitions with confidence and clarity

This is a true people leadership role where you develop a high-performing team by:

• Serving as the primary people leader for local staff, including clinicians and support team members

• Coaching, developing, and motivating team members

• Partnering closely with the lead clinician to support clinical excellence, team morale, and retention

• Acting as a trusted point of escalation and support for staff, knowing when to solve and when to escalate

Who this role is great for

• You’re early-to-mid career but already trusted with real responsibility

• You enjoy running things, solving problems, and working with people

• You’re detail-oriented and big-picture oriented

• You want a role where performance matters and growth is earned

• You’re motivated by mission—but also by learning, ownership, and career trajectory

Qualifications/Education

• Bachelor’s degree required

• Require previous people management experience, leading high-performing teams of 8-10 or more people.

• Require 2-3+ years of managing strong operations

What We Offer

• Starting base salary of $80,000.00 - $100,000.00/year with annual bonus potential of up to $32,000 based on center and individual performance.

• Comprehensive health benefits, including medical, dental, and vision plans

• Student loan repayment and tuition reimbursement benefits

• Priority access for in-network mental health support through our partnership with Sol Mental Health

• Tons of support from our multidisciplinary team

• Direct exposure to senior leaders and multi-site operators

• A collaborative, high-accountability environment where strong performers grow quickly

• The chance to build something meaningful—while building your career

CHOP - Soar Autism Center is committed to diversity and inclusion at all levels. As an equal opportunity employer, we strictly prohibit discrimination or harassment and welcome applicants of all backgrounds, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or other protected characteristics.

For Internal Tracking Only: 8a80b861-73c9-4f18-b73b-60bd59680a9e