Director of Operations - Integrated Sleep Care

Description

Billing Specialist

Integrated Sleep Care

Job Summary

We are seeking an experienced Director of Operations for Integrated Sleep Care

This position is remote with travel

Job Description

The Director of Operations - Integrated Sleep Care is responsible for driving organizational growth through process improvement, technology optimization, provider engagement, and scalable operational infrastructure. This position works collaboratively across Clinical Services, Revenue Cycle, Credentialing, Information Technology, Human Resources, Compliance, Business Development, and Executive Leadership to ensure Integrated Sleep Care continues to provide high-quality, patient-centered virtual sleep medicine services.

Experience
• Minimum of three (3) years of progressive healthcare operations and management experience
• Demonstrated success managing client relationships, onboarding and integration, and cross-functional operational initiatives.

Proven experience developing and managing operational metrics, budgets, performance improvement initiatives, and customer success strategies that drive quality, efficiency, and organizational growth.

Education

• A bachelor's degree in business administration, Health Administration, or relevant experience.

Knowledge, Skills, and Abilities
• Lead complex operational initiatives from strategic planning through implementation.
• Develop scalable operational workflows that improve quality, efficiency, patient access, and provider satisfaction.
• Analyze operational, financial, and clinical performance data to drive informed decision-making.
• Build strong collaborative relationships with customers, physicians, and administrative leaders.
• Develop high-performing teams through coaching, accountability, and leadership development.
• Manage competing priorities in a fast-paced, high-growth healthcare environment.
• Drive continuous improvement through Lean thinking, workflow optimization, and performance management.
• Communicate effectively with customers, physicians, external partners, and team members.
• Lead organizational change while maintaining employee engagement and operational stability.
• Interpret financial reports, budgets, productivity metrics, and key performance indicators.
• Utilize healthcare information systems, EMRs, business intelligence tools, and Microsoft Office applications, including advanced Excel, Smartsheet and PowerPoint.

Job Responsibilities

• Identify, design, and implement operational improvements and best practices to ensure standards and workflows are standardized across physician practices, enabling timely, efficient, and high-quality patient care.
• Lead onboarding new practices by developing and executing comprehensive transition plans, coordinating cross-functional implementation activities, providing leadership training, and ensuring alignment with organizational standards, operational best practices, and quality expectations.
• Primary operational liaison for assigned clients, proactively addressing service issues, communicating program performance, leading business reviews, and collaborating with internal teams to ensure high levels of client satisfaction, retention, and growth expectations are met.
• Develop, monitor, and deliver operational, clinical, and performance reports to clients and executive leadership, providing meaningful insights, key performance indicators (KPIs), outcomes, service-level metrics, and recommendations for continuous improvement.
• Establish and monitor operational dashboards and key performance indicators to drive accountability, measure organizational performance, and support strategic decision-making.
• Lead, mentor, and develop operational teams while fostering a culture of accountability, collaboration, innovation, and continuous improvement.
• th company policies
• Prepare and distribute account statements to customers
• Ensure compliance with company policies and financial regulations
• Assist with month-end closing tasks, including reporting and account reconciliations
• Maintain accurate and up-to-date customer account information in the billing system
• Support audits by providing requested billing and payment documentation
• d internal teams
• Problem-solving skills with the ability to resolve discrepancies and disputes
• Ability to handle sensitive financial information with confidentiality
• Strong follow-up skills for collections and account resolution

Equal Opportunity & Compliance Statements

• STATEMENT OF POLICY: Pivotal Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, or status as a qualified individual with a disability.
• AFFIRMATIVE ACTION PLAN (AAP): The Affirmative Action Plans for Minorities and Women, Individuals with Disabilities, and Protected Veterans are available for inspection by appointment with Human Resources during regular business hours.
• REASONABLE ACCOMMODATION: Individuals with disabilities who need accommodation may contact Brenda Underwood, HR Director, at View phone number on click.appcast.io or TTY 711 (Relay).
• EMPLOYMENT ELIGIBILITY: This employer participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.