Clinical Research Operations Manager

Job Description

Job Description

Who We Are

At Health Haven and Health Synergy Clinical Research, we are building a modern and integrated model of psychiatric care that combines high-quality outpatient treatment, interventional psychiatry, and industry-sponsored pharmaceutical clinical research.

Our mission is to provide compassionate, evidence-based mental health care while helping advance the future of psychiatric treatment through ethical clinical research and innovative therapeutic approaches. With continued expansion across Florida, our organization offers physicians the opportunity to grow within a collaborative, high-performing environment focused on clinical excellence, innovation, operational efficiency, and long-term professional development.

We are committed to creating an environment where physicians can thrive clinically, professionally, and financially while working alongside an experienced multidisciplinary team dedicated to exceptional patient care.

Who You Are

You are a relationship-driven, results-oriented leader who is passionate about growing clinical research through community engagement, operational excellence, and exceptional patient care. You enjoy building meaningful partnerships with healthcare providers and community organizations while leading high-performing teams and improving operational efficiency. You are an organized communicator who thrives in a collaborative environment and is committed to delivering ethical, patient-centered clinical research and behavioral health services.

What You'll Do

This position focuses on leading the daily operations of a growing clinical research site while driving business development, strengthening community partnerships, supporting patient recruitment initiatives, overseeing staff performance, and ensuring operational excellence across all aspects of the organization.

• Business Development and Community Outreach: Develop and maintain strategic relationships with physicians, behavioral health providers, hospitals, medical practices, senior living communities, community organizations, and referral partners to increase awareness of our psychiatric services and clinical research programs while generating qualified patient referrals.
• Clinical Research Operations: Oversee the day-to-day operational functions of the clinical research site by supporting workflow efficiency, ensuring operational readiness, collaborating with clinical leadership, and maintaining high standards of patient care and research excellence.
• Community Education and Lunch & Learns: Organize and facilitate educational presentations, networking events, Lunch & Learn programs, and community outreach initiatives that educate healthcare professionals and referral partners on available clinical research opportunities, psychiatric services, and innovative treatment options.
• Cross-Functional Collaboration: Partner closely with investigators, psychiatrists, coordinators, therapists, medical assistants, recruiters, marketing, and executive leadership to ensure operational alignment, effective communication, and achievement of organizational goals.
• Operational Leadership and Staff Management: Lead, coach, and support clinical and administrative team members while partnering with internal leadership, Human Resources, and cross-functional departments to ensure effective staffing, employee development, operational consistency, accountability, and exceptional patient and staff experiences.
• Patient Recruitment and Community Engagement: Develop and implement patient recruitment strategies through physician outreach, community engagement, referral development, educational events, digital initiatives, and relationship-building activities that support enrollment goals across multiple clinical research studies.
• Quality Improvement and Operational Excellence: Continuously evaluate operational processes, recommend workflow improvements, monitor key performance indicators, and implement best practices that improve efficiency, patient satisfaction, staff performance, and study enrollment.
• Regulatory Compliance and Organizational Standards: Support compliance with FDA regulations, Good Clinical Practice (GCP), HIPAA requirements, IRB guidelines, organizational policies, and applicable regulatory standards while promoting ethical research conduct throughout the organization.
• Relationship Management: Serve as a trusted ambassador for Health Haven and Health Synergy Clinical Research by building long-term professional relationships that strengthen the organization's reputation, expand referral networks, and create new business opportunities.
• Strategic Growth Initiatives: Identify new partnership opportunities, evaluate market trends, support business expansion efforts, and collaborate with leadership on initiatives that increase organizational growth, patient access, and research opportunities.
• Other Duties as Assigned

What You'll Bring

• Bachelor’s degree in healthcare administration, Business Administration, Public Health, Life Sciences, Nursing, Clinical Research, or a related field required; Master's degree preferred.
• 3+ years of leadership experience within healthcare, behavioral health, or clinical research operations preferred.
• Previous experience working in clinical research
• Experience managing multidisciplinary healthcare or research teams preferred.
• Experience conducting physician outreach, business development, healthcare marketing, or community engagement initiatives preferred.
• Strong understanding of FDA regulations, Good Clinical Practice (GCP), HIPAA, and clinical research operations preferred.
• Experience with patient recruitment and participant retention strategies preferred.
• Phlebotomy experience or proficiency strongly preferred.
• Bilingual in English and Spanish is highly preferred.
• Excellent presentation and public speaking skills.
• Exceptional relationship-building, communication, and interpersonal skills.
• Strong organizational, project management, and problem-solving abilities.
• Valid driver's license and ability to travel locally.
• Commitment to compassionate, ethical, and patient-centered healthcare and clinical research.

What We Offer

• Comprehensive Medical Plans
• Dental Insurance
• Vision Insurance
• Employer-paid Life Insurance
• Employer-paid Short Term Disability
• Employer-paid Long Term Disability 
• Employee Assistance Program (EAP)
• Paid Vacation Time
• Paid Sick Time
• Paid Federal Holidays
• Referral Program
• Opportunities for growth and development
  

Equal Opportunity Employer
We are an equal opportunity employer and comply with all applicable federal, state of Florida, and local employment laws. Employment decisions are made without regard to race, color, religion, sex, pregnancy, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by law. We are committed to maintaining a workplace free from discrimination, harassment, and retaliation, and to fostering an inclusive environment where all employees are treated with fairness, dignity, and respect.

All positions requiring Florida Care Provider Background Screening through the Clearinghouse are subject to background screening requirements under House Bill 531 (2025). For more information, please visit the Care Provider Background Screening Clearinghouse Education and Awareness website at