Field Service Technician

Job Description

Job Description

Field Service Technician

IMC Management Services, Inc.

Position Overview

The Field Service Technician is responsible for diagnosing, repairing, and maintaining commercial kitchen equipment, refrigeration systems, and HVAC equipment at client locations. This role plays a critical part in ensuring operational efficiency, minimizing downtime, and delivering high-quality service across assigned sites.

Technicians serve as front-line representatives of IMC and are expected to provide professional, reliable, and solution-oriented service in fast-paced environments such as restaurant operations.

Key Responsibilities Equipment Diagnosis & Repair

• Troubleshoot and repair commercial kitchen equipment (fryers, grills, ovens, dish machines, etc.)
• Service refrigeration systems including walk-ins, reach-ins, and ice machines
• Perform HVAC diagnostics and basic repairs (RTUs, split systems, airflow systems)
• Identify root causes of equipment failures and implement effective solutions

Preventative Maintenance

• Perform scheduled maintenance on HVAC, refrigeration, and kitchen equipment
• Replace filters, belts, and standard wear components
• Inspect systems to prevent future failures and extend equipment lifespan

Service Documentation

• Accurately document all service work, diagnostics, and repairs
• Record parts used and submit service reports in a timely manner
• Provide clear communication on recommended repairs or replacements

Client Interaction

• Maintain a professional appearance and demeanor on-site
• Communicate clearly with operators and staff
• Work efficiently with minimal disruption to business operations
• Represent IMC with a high level of professionalism

Safety & Compliance

• Follow OSHA and company safety guidelines
• Adhere to lockout/tagout procedures
• Handle refrigerants in compliance with EPA regulations
• Use proper PPE and maintain a safe work environment

Vehicle & Inventory Management

• Maintain service vehicle organization and cleanliness
• Keep commonly used parts stocked
• Manage tools and report inventory needs
• Ensure readiness for all service calls

Scheduling & Time Management

• Arrive on time and manage service routes efficiently
• Prioritize urgent and emergency service requests
• Communicate delays or updates proactively
• Complete work orders within expected timeframes

Qualifications

• Experience with commercial kitchen equipment, HVAC, or refrigeration systems
• Strong mechanical and electrical troubleshooting skills
• EPA Certification (required for refrigeration work)
• Valid driver’s license with a clean driving record
• Ability to work independently and manage time effectively
• Strong communication and problem-solving skills

Performance Expectations

• High-quality workmanship and attention to detail
• Reliable attendance and punctuality
• Accurate and timely documentation
• Professional communication with clients and team members
• Accountability and ownership of service calls
• Commitment to continuous improvement

Why IMC?

• Consistent, high-volume work
• Opportunity to grow technical skills across multiple systems
• Strong team support and structured service operations
• Direct impact on client success and operations

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance