Customer Service Specialist

As a Customer Service Specialist you will be responsible to receive, investigate and respond to all customer inquiries regarding shipments, products, and

complaints. Interact with customers in a positive, friendly manner that ensures high customer

retention. Input phone/fax orders and relative data into the computer by performing the following

duties:

-Essential Responsibilities of the Position (includes the following; other responsibilities may be

assigned):

? Actively participates in the Quality Improvement Process by processing customer warranties and

complaints and helping bring clarity for the issues which need to be addressed by the Quality and

Operations Teams.

? Acts as customer support for the Latin American market which encompasses Mexico, Central

America and South America.

? Responsible for ongoing service, support and administration of all Computer Cut related activities

(orders, billing, etc.).

? Talk with customers by phone concerning orders, returns and shipments and provide product

information on claims, processes and warranties.

? Receive & input orders and ensure they are filled in an accurate and timely manner.

? Call customers when necessary to advise shipment delay and/or information necessary to process

orders. Answer product availability questions; suggesting information about other products and

services. Follow through on customer requests as needed.

? Arrange transfer of inventory from other Service Centers as needed.

? Initiate tracers with carriers.

? Make changes to or cancel orders/backorders.

? Initiate orders for replacement parts and/or for correcting errors (shortages, wrong item shipped,

etc.).

? Initiate file maintenance for corrections to computer' customer file. Perform clerical duties such as

filing invoices.

? Fill out forms, determine changes for service requested.

? Provide assistance to other service centers as the need arises. Respond to questions about their

orders and shipments.

? Handle all customers in a professional manner.

? Obtain customer feedback information.

? Adhere to all company policies and procedures.

Essential Requirements for the Position:

? High School diploma or GED; Associates Degree preferred.

? Bilingual (English/Spanish), oral and written.

? Excellent customer service skills (friendly, courteous, professional, and helpful).

? Proficient with Microsoft Windows 2000/XP Professional.

? SAP experience strongly desired.

? Ability to read and interpret documents such as operating and maintenance instructions and

procedures manuals.

? Ability to calculate figures and amounts.

? Strong verbal, written and interpersonal skills.

? Ability to organize and prioritize work.

? Strong work ethic, with focus on attendance and punctuality.

The Solar Gard Difference

WARRANTY

Solar Gard has an industry-leading warranty, and our customer service teams ensure claims are processed quickly.

COLOR STABILITY

Solar Gard offers exceptional quality films that ensure color stability throughout their lifetime.

CLARITY

Retaining clarity is good for aesthetics, but it is also important for safety. Inferior metalized film can cloud - distorting vision and increasing glare.

SUPERIOR ADHESIVES

Solar Gard exceptional adhesives ensure your film's optimal performance. Inferior adhesives can cause bad adherence to surfaces, resulting in film failure.

QUALITY AND PERFORMANCE TESTING

Solar Gard quality assurance means that each roll produced of a particular product will be of a consistent color for a seamless look.

Solar Gard conducts vigorous performance testing to ensure our products perform as expected in various conditions.

Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.

Applicants for roles based in Washington state or remote roles that would be worked from Washington state are encouraged to direct any concerns regarding the state's Pay Transparency laws to the SGNA HR Compliance team at View email address on click.appcast.io .

Employees have the flexibility to choose the benefits that best fit their individual needs:

Health and Wellbeing -- Supporting your wellbeing, to thrive in life and work

• • -Medical, Prescription Drug, Vision, and Dental Insurance
• • -Healthcare Savings Account and Flexible Spending Account options
• • -LiveWell Wellness Program
• • -Employee Assistance Program (EAP)
• • -Paid Time Off and Paid Parental Leave

Retirement and Protection -- Helping to make the future life you want a reality

• • -401(k) with Company Match, Retirement Accumulation Plan (RAP), Cash Balance Pension Plan
• • -Company-provided Life Insurance, AD&D, Short-Term Disability
• • -Voluntary employee and dependent life insurance, Long-Term Disability, Critical Illness, and Accident Insurance

Additional Benefits -- Helping shape the experience and impact you want

• • -Group Legal
• • -Identity Theft Protection
• • -Auto and Home Insurance
• • -Pet Insurance and Discounts
• • -Back-up Child & Elder Care
• • -Perk Spot Employee Discount Program