Bilingual Clinical Scheduling Assistant

Clinical Scheduling Assistant Welcome to Legacy Community Health, where your passion for people and precision in scheduling will make a profound impact. As a Clinical Scheduling Assistant, you're not just filling a position; you're joining a family dedicated to the well-being of our community. Your role is vital in connecting our providers with patients, ensuring a seamless healthcare experience. Embrace a dynamic role that balances consistency and flexibility in scheduling. Thrive in a supportive environment that values open communication and teamwork. Be part of a mission-driven team dedicated to enhancing community healthcare. Enjoy personal growth and development opportunities within a nurturing setting. At Legacy, we believe in making healthcare accessible and compassionate. By joining us, you will: Connect with a diverse team that values inclusivity and collaboration. Engage in mentorship and professional growth opportunities. Contribute to a legacy of care that makes a meaningful impact in our community. Key Responsibilities Collaborate with Front Desk staff, Lead Medical Assistants, and the Clinical team to ensure optimal provider schedules in real time. Coordinate day-to-day scheduling and real-time patient scheduling according to established guidelines. Investigate and address scheduling mistakes, escalating issues when necessary. Manage scheduling issues, adjusting patient schedules as needed. Utilize wait lists to schedule same-day or next-day appointments efficiently. Work with the clinical team to expedite scheduling for patients needing urgent care. Maintain a list of per diem and locum tenens providers for shift coverage. Facilitate the scheduling of walk-in patients, including newborns. Serve as a liaison for Contact Center staff in managing same-day visits. Assist with reminder calls and manage portal messages for your assigned site. Update patient registration information, ensuring accuracy and completeness. Participate in trainings to enhance your skills and adapt to new procedures. Perform other duties as assigned to support the clinic's mission. Minimum Qualifications High School Diploma Medical Assistant-Certified or EHRS medical documentation training Must maintain BLS /CPR Previous experience in a medical clinic setting. Proficient in entering data in an EHRS Excellent written and oral communication skills Strong ability to work both independently and as a team to accomplish organizational goals. Communicate in a clear, concise and diplomatic manner Self-motivated and able to demonstrate problem solving Willing to communicate frequently via phone with patient Bilingual English/Spanish required About Legacy Community Health As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years. With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to healthevery day, in every way. At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a jobthey want a meaningful career that makes a real impact. Explore our open positions and see if a career at Legacy is right for you. At Legacy Community Health, our missionDriving healthy change in our communitiesguides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department: Approachable & Collaborative We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility. Driven & Committed We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy changewithin ourselves, our teams, and the communities we serve. Perceptive & Thoughtful Communicators We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.