Metropolitan Player Support Specialist I (Houston) #0803-26

Working title: Metropolitan Player Support Specialist I Class title: Program Specialist II Posting No.: 0803-26 Opening Date: 08/13/2026 Closing Date: 08/27/2026 Location: 13101 Northwest Freeway Ste 150, Houston, TX 77040 Class Code: 1571PN FLSA: Non-Exempt Salary Group/Salary: B18, $45,521.04 - $46,800.00/yr. Division: Lottery Operations Number of positions: 1 General Description Performs moderately complex (journey-level) consultative services and technical assistance work. Work involves planning, developing, and implementing validations program support work/activities and daily operations and functions of the Validations Section and providing consultative services and technical assistance to program staff, the general public, agency staff and governmental agencies. Performs high volume validations, processing, and/or payments of claims for scratch ticket games and draw games in a Lottery Claim Center in accordance with established commission policies and procedures. Travels to conduct inspections and/or reviews at Lottery Retailer locations to monitor compliance with requirements, laws, regulations, policies, and procedures related to the validations program. Performs all duties and responsibilities in a manner that exemplifies the agencys core values of integrity, responsibility, innovation, fiscal accountability, customer responsiveness, teamwork, and excellence. Works under general supervision with limited latitude for the use of initiative and independent judgment. Work is performed in a Lottery Claim Center located within a highly populated metropolitan area. Daily office activity is coordinated by the Metropolitan Player Support Coordinator. This position reports directly to a Field Claim Center Supervisor. What You Will Do In this unique and exciting position as part of the Lottery Operations Claim Center team, you will provide support in validating and processing payments of claims for Lottery scratch ticket and draw game winners. You will also visit retail locations and/or other locations for business related purposes. If you love providing excellent customer service and team support, this job is for you. Essential Job Functions Provides support and collaborates in the planning, development, and implementation of validations program By Performing high volume validations, processing, and/or payments of claims in a Lottery Claim Center in accordance with established commission policies and procedures. Providing quality internal and external technical assistance to the public and program support work in person, email, and telephone by responding to inquiries and concerns on game rules and commission policies and procedures. Collecting funds and issuing receipts for payments received for Lottery retailers and logging payments in the Claims Tracking System to ensure timely processing to retailers accounts and fiscal accountability. Promoting teamwork and working closely with co-workers, peers, and management to encourage an open atmosphere of positive teambuilding. Performs an array of technical, training, research, planning, policy, program assessment, and administrative activities related to the validations program by: Interpreting and maintaining a thorough current knowledge of Commission and Lottery policies and procedures, rules and regulations. Entering accurate information into databases, reading electronic mail messages daily and responding appropriately, and performing other general program support activities. Researching #J-18808-Ljbffr Texas Department of Licensing and Regulation