FY27: Employee ID Services Specialist, Office of Systemwide Safety and Emergency Management, 8hrs/12

Summary Description Of Classification Under direction of the Division of Safety and Emergency Management, the Employee ID Services Specialist serves as the primary support to the Director in the daily operations of the districtwide employee ID services for Montgomery County Public Schools (MCPS). The specialist serves as a functional leader for the employee ID services team and primary point of contact for internal and external stakeholders, customers and vendors, ensuring efficient operations and compliance of employee ID activities. Supports the director by guiding, coordinating, and facilitating day-to-day activities of the employee identification systems and services, including card issuance, system management, vendor coordination, budget and data tracking, and customer support. The work requires considerable independence, initiative, and sound judgment in supporting daily operations, providing functional direction and addressing emerging needs, escalating complex issues to the director as needed. The employee interacts effectively and professionally with internal departments, school administrators, support staff, central office leadership, and external service providers. The work requires discretion in handling confidential employee information, flexibility to adjust to evolving technologies and procedures, and the ability to implement systems that support security, service equity, and efficiency. Physical Demands: Consistent with office work and requires extended use of a computer, ID card equipment, and other related technology. The position occasionally involves lifting and handling card stock, printing devices, and system supplies. Special Requirements: Available to work evenings or weekends during high-volume periods or in response to emergencies or system updates. Job Specific Information GRADE 17: The wage range for this position is between $28.57and $42.13 per hour, based on years of service. For information about benefits, please follow the link below. Job Security Job Grade 17 Organization Offices Primary Location Rockville Schedule Full-time Working Months 12 Shift Day Job Job Posting Sep 12, 2026, 7:48:24 AM Knowledge, Skills, And Abilities Extensive knowledge of office operations, business English, process improvement, and documentation practices, and ability to analyze and streamline workflows. General knowledge of organizational policies, especially related to security and access. Understanding of basic computer systems, databases, and software applications and familiarity with troubleshooting hardware/software issues. Ability to interpret and apply procedures consistently. Strong knowledge of customer service principles and effective communication strategies. Understanding of budget monitoring and inventory control concepts and familiarity with fiscal tracking systems. Working knowledge of identity management systems, card issuance processes, access control technologies, and data security protocols. Ability to maintain confidentiality and operational policies. Proficiency in Microsoft Office Suite and Google Workspace required. Ability to assign work, train and mentor staff, organize and prioritize tasks, and work effectively under pressure. Excellent organizational and interpersonal skills, with a demonstrated ability to provide high-quality customer service while maintaining system integrity and compliance. Education, Training, And Experience Associates degree required and at least 4 years of experience providing administrative programmatic support in a busy office environment, preferably relating to ID systems or system access. Experience working with office technology, databases, or software systems, with demonstrated ability to learn new platforms quickly. Experience coordinating administrative or operational processes, ensuring accuracy and efficiency in task execution. Some experience in the use of ID systems is required; experience in data entry, fiscal tracking, or document management is required. Experience in the administration of identification or access control systems highly preferred. Other combinations of applicable education, training, and experience which provide the knowledge, abilities, and skills necessary to perform effectively in the position may be considered. Certificates and LicensesNone required. #J-18808-Ljbffr Montgomery County Public Schools