Account Manager

Account ManagerM.C. Dean is Building Intelligence. We design, build, operate, and maintain cyber-physical solutions for the nation's most mission-critical facilities, secure environments, complex infrastructure, and global enterprises. With over 7,000 employees, our capabilities span electrical, electronic security, telecommunications, life safety, automation and controls, audiovisual, and IT systems. Headquarters in Tysons, Virginia, M.C. Dean delivers resilient, secure, and innovative power and technology solutions through engineering expertise and smart systems integration.Our people are passionate about engineering innovation that improves lives and drives impactful change. Guided by our core values—agility, expertise, and trust—we foster a collaborative and forward-thinking work environment. At M.C. Dean, we are committed to building the next generation of technical leaders in electrical, engineering, and cybersecurity industries.The Account Manager is responsible for leading and managing the service, inspection, and testing (ITM) program for NIH facilities. This role serves as the primary point of contact for NIH stakeholders and oversees day-to-day contract execution, coordination of service activities, compliance, and performance across fire alarm and fire sprinkler systems. The position requires strong program leadership, technical understanding of life safety systems, and the ability to manage complex, high-visibility federal service contracts.Applicants selected will be subject to a government security investigation and must meet eligibility requirements including U.S. citizenship for access to classified information. Ability to obtain and maintain a Top-Secret clearance.Responsibilities:Serve as the primary point of contact for NIH contracting officers, facility managers, and stakeholdersLead execution of the NIH fire alarm and fire sprinkler service, inspection, and testing programCoordinate and oversee ITM activities across multiple buildings and systemsEnsure compliance with contract requirements, NFPA standards, and NIH-specific proceduresCoordinate service scheduling, staffing, and resource allocation in collaboration with service managers and coordinatorsMonitor performance metrics, service completion, and deliverablesOversee issue resolution, corrective actions, and follow-up workSupport contract modifications, task orders, and scope changesCoordinate inspections, audits, and reviews with NIH representatives and AHJsEnsure accurate documentation, reporting, and record retention in accordance with federal requirementsSupport invoicing, contract closeout, and performance reportingLead internal coordination between service, inspection, engineering, and compliance teamsIdentify opportunities to improve service efficiency, compliance, and customer satisfaction.We offer an excellent benefits package including:A competitive salaryMedical, dental, vision, life, and disability insurancePaid-time offTuition reimbursement401k Retirement PlanMilitary Reserve pay offsetPaid maternity leaveQualifications:7+ years of experience with a Bachelors Degree (Preferred).10+ Years of experience with an Associate's Degree.12+ years of experience with a HS DiplomaPosition is subject to an additional customer background check.Required Skills and CompetenciesStrong understanding of federal service contracts and compliance-driven environmentsAbility to lead complex, multi-site ITM programsStrong organizational, planning, and coordination skillsAbility to manage multiple priorities and high service volumesAbility to work under pressure in high-visibility federal environmentsStrong communication and stakeholder management skillsCustomer-focused mindset with attention to detail and complianceAbility to coordinate cross-functional teams and resourcesStrong problem-solving and decision-making skillsRequired QualificationsExperience managing federal customers or programsExperience overseeing fire alarm and fire sprinkler service, inspection, and testing programsKnowledge of applicable NFPA standards (including NFPA 72 and NFPA 25)Experience coordinating large-scale service contracts or programsValid driver's license with acceptable driving recordAbility to meet federal background, clearance, and site access requirements.This position has been identified as requiring an additional client background check.Preferred QualificationsExperience supporting NIH, HHS, VA, DoD, or similar federal agenciesFamiliarity with federal reporting, compliance, and audit processesNICET II certification in Fire Alarm or Automatic Sprinkler Systems (preferred)Experience managing multi-year, multi-site federal service programsExperience coordinating AHJ and federal inspectionsWorking ConditionsCombination of office base with field work up to 5% of the time.Regular interaction with NIH facilities and federal stakeholdersMay require travel within the NIH campus or regional facilitiesFlexible hours to support program demands and federal deadlinesAbilities:Exposure to computer screens for an extended period of time.Sitting for extended periods of time.Reach by extending hands or arms in any direction.Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.Listen to and understand information and ideas presented through spoken words and sentences.Communicate information and ideas in speaking so others will understand.Read and understand information and ideas presented in writing.Apply general rules to specific problems to produce answers that make sense.Identify and understand the speech of another person.Pay Range USD $112,800.00 - USD $169,200.00 /Yr.