Account Manager

General information Entity Safran is an international high-technology group operating in the fields of aerospace (propulsion, equipment and interiors), space and defense. Its mission is to contribute sustainably to a safer world, where air transport becomes ever more environmentally friendly, comfortable and accessible. Present on every continent, the Group employs 110,000 people and generated 31.3 billion in revenue in 2025. Safran holds, either independently or through partnerships, leading global or European positions in its markets.Safran was ranked second in the Aerospace & Defense sector in TIME magazine's ""World's Best Companies 2025"" ranking.As the world leader in aeronautical electrical systems, Safran Electrical & Power is a key player in the electrification of aircraft equipment and electric and hybrid propulsion. With expertise across the onboard energy chain, the company designs and delivers innovative, optimized and modular architectures and solutions. Reference number Job detailsDomainPrograms / Customer RelationsJob field / Job profileSales / marketing - Contract supportJob titleAccount ManagerEmployment typePermanentProfessional categoryEmployees / StaffPart time / Full timeFull-timeJob descriptionJob Summary:The Account Manager is responsible for managing and growing assigned customer accounts across the Americas region. This role serves as the primary commercial focal point for assigned customers and supports business growth through customer engagement, account planning, proposal coordination, contract management, and opportunity development. The position works closely with Program Management, Customer Support, Engineering, Operations, Supply Chain, Quality, and Finance to ensure alignment between customer expectations and company objectives while supporting long-term customer satisfaction and business growth.Duties and Responsibilities:Account Management & Customer Relationships• Serve as the primary commercial point of contact for assigned customer accounts.• Develop and maintain strong customer relationships at multiple levels within customer organizations.• Support customer satisfaction through responsive communication and proactive account management.• Coordinate customer visits, reviews, and routine business discussions.• Act as a commercial escalation point for assigned accounts.Business Development & Growth• Develop and execute account plans aligned with business objectives.• Identify and pursue new business opportunities within assigned accounts.• Monitor customer programs, market trends, and competitive activity.• Support development of growth strategies for existing and prospective customers.• Provide Voice of Customer feedback to internal stakeholders.Proposal & Commercial Management• Coordinate customer RFIs, RFQs, and proposal activities.• Consolidate inputs from Engineering, Operations, Supply Chain, Quality, Finance, and Program Management.• Support development of pricing strategies and commercial proposals.• Ensure timely and accurate customer responses.• Maintain opportunity pipeline and forecasting information.Contract Management• Support review, negotiation, implementation, and administration of customer contracts, amendments, and long-term agreements.• Maintain understanding of customer contractual commitments and commercial obligations.• Coordinate with Legal, Program Management, and functional teams regarding contractual matters.• Support contract change management activities and customer negotiations.• Help ensure alignment between contractual commitments and business objectives.Cross-Functional Coordination• Partner with Program Management, Customer Support, Engineering, Operations, Quality, Supply Chain, and Finance to support customer requirements.• Ensure customer expectations are communicated and understood internally.• Support resolution of customer issues and coordinate follow-up actions.• Promote alignment between customer commitments and operational capabilities.But what else? (advantages, specificities, etc.)Safran Ventilation Systems USA offers competitive salaries and a comprehensive benefits package, including:•Medical, Dental, Vision, and Pharmacy benefits•Safran Retirement plans with employer match•Basic Life Insurance with voluntary additional Life Insurance•Corporate university training courses•Professional development programs•Tuition assistance•Gym membership reimbursement•Flexible work schedule/remote work option for eligible positions•Paid Vacation and Sick leave•Twelve (12) Paid Holidays per year•Referral bonus•Wellness ProgramEligibility Requirements:Candidates for positions with Safran Ventilation Systems USA must be legally authorized to work in the United States. Employment eligibility verification will be required at the time of hire.Equal Employment Opportunity:All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.Reasonable Accommodation:Safran Ventilation Systems is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. To verify the information in the job listing or if you need special assistance or an accommodation while seeking employment, please e-mail or call: .Candidate skills & requirementsQualifications and Requirements:Education & Experience• Bachelor's degree in Business, Engineering, Marketing, or related field.• Five or more years of experience in account management, business development, sales, customer support, or related aerospace/manufacturing environment.• Experience supporting OEM or aerospace customers preferred.Skills & Competencies• Strong communication and relationship-building skills.• Commercial and business acumen.• Ability to coordinate multiple priorities and stakeholders.• Strong organizational and problem-solving skills.• Proficiency with Microsoft Office and CRM systems.Preferred Qualifications• Aerospace industry experience.• Experience with customer contracts and long-term agreements.• Experience supporting proposal development and commercial negotiations.Key Attributes• Customer-focused and relationship-oriented.• Strong communicator and collaborator.• Organized and proactive.• Growth-minded with a continuous improvement mindset.• Able to balance customer needs with business objectives.Travel: Up to 25% travel may be required.Salary Range: US$ 110,958 - $166,436Annual salaryUS$ 110,958 - $166,436Job locationJob locationNorth America, United States, Washington, EverettCity (-ies)EverettApplicant criteriaMinimum education level achievedBachelor's DegreeMinimum experience level requiredMore than 5 yearsAdditional Languages preferredEnglish (Fluent)ITAR Controlled Position: Select "Yes" if role requires U.S. citizenship/permanent residencyNo