Scheduling Coordinator

Job Title

Pay Range: $28.00hr - $32.00hr

Requirement/Must Have

• High School diploma is required.
• Knowledgeable and compliant with HIPAA regulations; maintains strict confidentiality of patient and client information.
• Ability to become proficient in EMR and various IT systems is required.
• Strong verbal and written communication skills.
• Professional appearance.

Responsibilities

• Closely monitor patients throughout various transplant phases to assure completion of required testing and services.
• Validate financial clearance for services being scheduled.
• Provide stellar customer service when interfacing with patients in person and over the phone to establish appointments.
• Alert clinicians when patient testing is complete or when patients are non-compliant in completing medical services.
• Coordinate collection of testing results and provider notes.
• Coordinate care with ancillary departments as needed.
• Problem-solve in real time and provide appropriate direction and support to patients and staff as they relate to appointment scheduling and monitoring the completion of requested/required services.
• Participate in team meetings and discussions related to complex cases, advancing operational throughput and process improvement to benefit patient care.
• Evaluate and analyze information, patient charts, and physician notes to effectively schedule patient care and communicate outcomes to others.
• Act as the non-clinical patient care coordinator to assure patients are being effectively cared for and managed to be compliant with transplant requirements and physician-directed care.

Nice To Have

• Associates or Bachelors degree is strongly preferred.
• Experience in the medical field, including scheduling and transplant, preferred.
• Content knowledge of medical terminology and transplant process preferred.
• Bilingual skills are strongly preferred.

Skills

• Analytical skills.
• EMR proficiency.
• Medical terminology.
• Appointment scheduling.
• Customer service.
• Problem-solving.
• HIPAA compliance.

Qualification And Education

• High School diploma.
• Demonstrated ability to problem-solve and provide effective resolutions.