Records Support Associate Level II

EOE Statement Xtreme Solutions is proud to be an equal opportunity workplace and an affirmative action employer. All qualified applicants will receive fair consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, age or veteran status. Position: Records Support Associate Level II Location: PHPSS-DC Employment Type: Full-Time Job Summary The Records Support Associate Level II provides support to the Client staff by performing various clerical and repetitive manual functions with high attention to detail and accuracy. The records support associate level II shall perform all duties of a Records Support Associate Level I in addition to the following responsibilities. Roles and Responsibilities Digitally scan and perform image quality control functions for Client Applications and other records as identified by Records Services. Work with the Department's Resource Management Office on the repatriation loan debt program and enter various client holds into the Department's Lookout system. Communicate with the Department of Health and Human Services (DHHS) regarding client holds for child support owed. Identify the proper type of record filing system to file or process incoming records, including non-issued client applications, reports of birth, reports of death, correspondence files, and miscellaneous documents submitted annually. This determination significantly impacts the Divisions' ability to locate and retrieve client records. Perform quality control functions, facilitate the integration of data into Client databases, and ensure record integrity. Review and correct discrepancies in multiple document records and in database processing systems. Monitor the production and transfer of data files and records pertaining to client activity submitted by domestic client Agencies and Centers, as well as facilities abroad to HQ, to ensure adherence to established procedures and protocols. Reconcile any processing errors or deficiencies identified in the data submissions or uploads to the databases. Assist in the issuance of certified copies of certain reports and certificates. Prepare files for retention, disposition, and retrieval purposes. Operate Client Services electronic database systems to process, search, track, retrieve, reconcile, update, and modify Client Directorate records. Perform routine and complex searches using a variety of electronic data systems and other manual filing systems. For records not available within Client Services data systems, coordinate daily requests and responses to/from the WNRC. Minimum Qualifications Security Clearance Required – Secret. HS diploma or GED. Three (3) years of office experience in a high-volume production environment. Two (2) years of experience utilizing a variety of office software, specifically Microsoft Word, PowerPoint, Excel, and Outlook. Excellent customer service skills with effective oral and written communication to a wide audience. Ability to communicate with the public over the telephone and via written means. Ability to maintain composure and objectivity in stressful situations and while handling multiple inquiries. Capacity to perform repetitive tasks while maintaining a high level of accuracy, including lifting at least 30 pounds, standing, reaching, twisting, sealing envelopes, opening mail, stacking, moving/stacking boxes, un-stapling, paper-clipping, sorting, filing, and reading. Great Benefits: Medical, Sick, Vacation, Holidays, Commuter, Tuition Assistance and 401k Physical Demands / Work Environment Lifting, bending, stretching, sitting, standing, and walking as needed. Heavy use of computers, related equipment, and telephones. Ability to lift at least 30 lbs infrequently. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. About the Organization XSI is a leading provider of information technology and professional services known for outstanding service delivery across a wide range of professional services engagements around the country. Team XSI continually meets and exceeds customer expectations. We are passionate about our work and making a difference. Our vision is to be the best professional services management company for both our customers and our employees. We need employees that share this vision. XSI promotes a work environment of trust, integrity, respect, continual improvement, customer satisfaction, and business success. We strive to provide competitive salary, benefits, an engaging and rewarding work environment, and training and development opportunities. This position is currently accepting applications. #J-18808-Ljbffr Xtreme Solutions Inc