Special Assets Commercial Coordinator & Portfolio Manager

: FUNCTION: This position (a) works directly with the Workout Officers to (i) reduce the credit risk exposure of the Bank's criticized and classified business purpose loans managed by the Special Assets team, (ii) assist Workout Officers in managing their portfolios by, among other things, ensuring that files are up to date, (iii) interact with customers to collect financial statements and other documentation needed for the loan file and respond to customer inquiries, (iv) coordinate with the Credit Department to conduct credit reviews, (v) assist in the management of OREO properties or properties that may be held in an OREO subsidiary of the Bank and (vi) support recoveries of previously charged-off loans and (b) assist in the administration and reporting functions of the Commercial Special Assets Group including (i) overseeing daily collection calls on delinquent loans and/or lines of credit and follow up regarding same, (ii) preparing Asset Quality Reports, (iii) ensuring that loans are categorized and reported correctly with respect to Risk Rating, accrual status, impairment coding, (iv) monitor loan performance and recommend loans for transfer to/from Special Assets and (v) coordinate monthly charge-off requests. ACCOUNTABILITIES: Operations/Process:

• Provides overall portfolio support to Special Assets commercial team as assigned.
• Works with Workout Officers to handle the credit administrative aspects for the portfolio of problem business purpose loans, including but not limited to, addressing past due loans; managing maturing loans; modification requests; customer inquiries/issues etc.
• Assists Workout Officers in monitoring performance of problem loans and determining whether to return the relationship to the line, to refinance out of the Bank or to liquidate.
• Provides customer service to borrowers and interacts with internal and external industry professionals such as legal counsel, real estate collateral experts, auctioneers, business asset valuation experts and accounting professionals.
• Works with customers via telephonically or email to obtain financial statements, borrowing base certificates, covenant compliance certificates, etc., and to ensure that all credit files are up to date.
• Organizing of same and the preparation/drafting of loan modifications while ensuring compliance and meeting time constraints.
• Assumes responsibility for completion of financial statement spreading to be performed in concert with the Credit Department.
• Is an active part of the relationship “team” working closely with the Workout Officers to analyze financial performance information and monitor performance to ensure compliance with terms and conditions of loan agreement and documenting events of default for action by Workout Officers.
• May accompany Workout Officers on customer visits either announced or unannounced and prepare file memos for designated relationships as and when necessary.
• Coordinates the completion of regular reporting on classified loans, such as, but not limited to Asset Quality Reports (AQRs), impairment documentation, recommendations for charge-offs and written updates for discussion at Special Assets meetings.
• Supports the Special Assets team with formal requests for payment under agency guarantees (SBA, BFA, FAME, etc.), submission of offers-in-compromise, proposed litigation plans and wrap-up reports and drafting response to requests for additional information to ensure payment.
• Review requests with Workout Officers and provide feedback as it pertains to structure, risk rating, TDR status, accrual status and possible charge-offs. Works with Credit Department to ensure an approval document in a timely manner and if Credit Department not available to complete the request on a timely basis, completes the document himself/herself.
• Works closely with the Workout Officers with regards to loan documentation review, loan settlement, documentation exception follow-up, resolution of operations problems, loan closing preparations and risk management mitigation.
• Works closely with the Workout Officers to facilitate timely decision on overdrafts, loan maturities, new loan requests, loan modifications, renewals, and risk rating changes.
• Evaluates collateral position of problem loans on a monthly basis. Coordinates delivery of new real estate appraisals, environmental reports, field exams, title searches, etc. Reviews and documents conclusions from review.
• Is familiar with all credits in the Special Assets portfolio and is actively involved with servicing issues.
• Assists Workout Officers with managing the Bank's delinquent loan report ensuring profitability and identifying any potential problems loans and provide a recommended course of action designed to reduce risk to the Bank.
• Is a problem solver for transfers to/from Special Assets and for operational issues between Special Assets and the Commercial and Main St. lending teams and other departments such as Credit and Loan Services.
• Monitors delinquency reports and follows up with RMs to coordinate customer outreach and follows up as necessary; Recommends transfers to SAG as necessary.
• Manages impaired loan reporting to make sure all loans are coded correctly, collateral values are up to date, loans are in proper accrual status and TDR designations are correct.
• Coordinates scheduling of quarterly Special Assets Advisory Committee meetings.
• Monitors bankruptcy filings of SAG customers and files proofs of claim when necessary.
• Assists SAG officers with coordinating submission of SBA claims packages, litigation plans, offers in compromise and related SBA filings.
• Establishes and maintains collateral, credit, and relationship files, ensuring they are complete for both internal and external loan reviews and audits, including annual FDIC examination.

Organizational Development:

• Regularly communicates with Department Management regarding observations and suggestions for improving workflow.
• Facilitates compliance with operating policies and procedures within the Department.
• Works to develop and implement training for new/improved processes.
• Works with Department Management to ensure that written Departmental procedures are current and accurate.

Customer Experience:

• Has strong interpersonal skills and endeavors to develop good working relationships with customers while being mindful of the role of Special Assets and its mission to reduce risk and loss to the Bank.
• Participates in meetings and discussions with customers to develop a comprehensive understanding of the situation/problem.
• Initiates and receives customer contact regarding billings, loan payments, fees, other charges, collection of financial statements, insurance certificates and related administrative matters
• Takes responsibility for resolving customer inquiries
• Does all of the above with the Bank's “You Matter More®” philosophy in mind.

Compliance and Control:

• Assists in ensuring that the Bank complies with local, state and federal regulations.
• Supports Special Assets team to ensure compliance with Loan Policy governing management of problem loans.

General:

• Interacts harmoniously and effectively with others, focusing upon the attainment of Bank goals and objectives through a commitment to teamwork.
• Conforms to acceptable punctuality/attendance standards as expressed in the Employee Handbook.
• Performs additional duties as requested.

Competencies:

• Leadership - Motivates and encourages others; delegates routine and important tasks and decisions, shares information, creates an inclusive environment, recognizes success.
• Adaptability/Flexibility - Adapts to change, is open to new ideas, takes on new challenges, handles pressure, and adjusts plans to meet changing needs.
• Initiative - Takes independent action, operates as a pro-active self-starter, acts on opportunities, and practices self-development.
• Integrity/Ethics - Deals with others in a straightforward, honest manner, is accountable for actions, maintains confidentiality, supports company values, and conveys news good or bad.
• Coaching Skills -Provides strong skills coaching feedback to direct reports through regularly scheduled observations.
• Interpersonal Skills - Has good listening skills and negotiation strengths.
• Vision/Values - Supports the Bank's mission/values through daily actions and decisions, communicates the Bank's vision, mission and values to others, and incorporates vision when planning.
• Training Skills - Has skills needed to effectively train direct reports in essential job function and how to increase overall job knowledge and effectiveness.
• Organizational - Has strong organization system. Utilizes system for improvement/advancement of goals.

Knowledge/Skills/Experience Requirements:

• Bachelor's degree required, master's degree helpful, with concentration in Accounting or Finance preferred.
• 2+ years of banking/commercial lending or credit experience with proven skills and demonstrated abilities preferred.
• Formal credit training a plus, as is a thorough understanding of criticized and classified risk ratings and concepts such as accrual/nonaccrual, TDR, impairment and charge-off.
• Solid understanding of commercial real estate as well as other assets that collateralize business-purpose loans.
• Loan structuring, documentation, underwriting, and credit skills required.
• Proven customer service skills.
• Personal computer literacy.
• Solid problem solving skills.
• Strong verbal and written communication skills
• Strong organization skills with an ability to interact effectively with all levels of staff and management.
• Ability to coordinate multiple projects and satisfy deadlines.
• Driver's license and transportation required.

Physical Demands/Conditions Requirements:

• General office environment.
• Moderate lifting (to 35 lbs.) required. Moderate reaching, walking, sitting and standing required.

Equipment Used:

• General office equipment

External and internal applications, as well as position incumbents who become disabled, must be able to perform the essential functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on an individual basis.