Clinical Services Specialist, Liver Transplant, Full Time, First Shift

Clinical Services Specialist (CSS) The Clinical Services Specialist (CSS) supports transplant patient workflow and coordinates administrative and logistical components across pre‑ and post‑transplant phases. Responsibilities Transplant Patient Workflow Coordinate and track all administrative and logistical components of transplant patient workflows across pre‑ and post‑transplant phases. Prepare and maintain patient charts, referral packets, and required documentation for clinical review and committee processes. Manage scheduling and coordination of testing, specialty consults, and follow‑up appointments in collaboration with RNs and providers. Serve as a primary communication hub for patients, referring providers, outside facilities, and internal transplant teams. Ensure accuracy, completeness, and timely entry of data in the EMR, transplant databases, and regulatory tracking systems. Facilitate receipt and routing of records, imaging, labs, and outside documentation needed for transplant decision‑making. Support compliance with UNOS, CMS, and institutional requirements through documentation management and audit readiness. Identify workflow gaps and assist with process improvement initiatives to enhance efficiency, patient experience, and team productivity. Administration Answer telephone and direct to correct person if needed. Manage Outlook Calendar for providers within the clinic. Communicate with patients via phone and in person regarding scheduling related matters. Manage office incoming mail. Prepare charts/obtain records for upcoming clinic. Prepare FMLA/Disability paperwork per provider direction. Point of contact for ordering supplies and inventory control within the clinic. Training of new employees/internal transfers when needed. Scheduling Schedule and coordinate patient services; this includes appointments, surgeries, tests, and other procedures as needed. Manage O.R. block time with providers Outlook calendar if applicable based on department guidelines. Conduct pre‑visit screenings. Document and communicate cancellations and time changes. Help review daily schedules as needed and make leadership aware if changes are needed or discrepancies are identified. Liaison between staff and procedural areas for scheduling needs. Data Management Assist providers in documenting notes, in doing orders, and prescriptions by setting up the provider in the Electronic Medical Record (EMR). All documents, prescriptions, and orders will be pended to the provider to review, edit, and sign off on as appropriate. Maintain the system to track forms for patients, date the forms upon arrival, and pull forms as needed. Track, obtain, and follow up on any documentation that is missing information or requires additional signatures. Perform audits on patient records/registration for insurance billing and compliance. Pre‑Visit Planning, Preparation, and Registration Verify complete and accurate patient information during registration as well as collect co‑pay. Relay exam preparation instructions as needed. Place reminder calls for already scheduled patients and note any cancellations to open up additional clinic spots for incoming requests. Create EPIC accounts for patients.Complete any required documentation. Perform pre‑authorizations and pre‑certifications when needed. Registration, pre‑registration, greeting, and sign in of patients.

PATIENT POPULATION (CLINICAL ONLY)

Engage in population appropriate communication. Has knowledge of growth and development milestones and tasks. Give clear instructions to patients/family regarding treatment. Involve family/guardian in the assessment, initial treatment and continuing care of the patient. Identify any physical limitations of the patient and deploy intervention when necessary. Recognize and respond appropriately to patients/families with behavioral health problems. Interpret population related data and plan care appropriately. Identify and respond appropriately to different needs resulting from unique psychological needs or those associated with religious / cultural norms. Perform treatments, administer medication or operate equipment safely. Recognize and respond to signs/symptoms of abuse or neglect. Location Cincinnati, OH, United States Qualifications Minimum Required: High School Diploma or GED. Preferred: Associate's Degree. Minimum Required: 2 Years equivalent experience. Preferred: 3 – 5 Years equivalent experience. Required Skills and Knowledge: Excellent customer service skills, Ability to multitask and work independently, Excellent interpersonal skills, Ability to train others as needed. UC Health is an EEO employer. #J-18808-Ljbffr UC Health