Fraud Specialist/Fraud Operations Specialist I_26-04475
Sunrise Systems Inc
Job Description
Job Description
Job Title: Fraud Specialist/Fraud Operations Specialist I
Job Id :26-04475
Location: Overland Park ,KS
Duration:06 months on W2 contract
Description:
Job Summary
We are seeking a Fraud Specialist / Fraud Operations Specialist I to review suspicious customer accounts, transactions, and eCommerce orders. The ideal candidate will investigate potential fraud, identify trends and risks, document case findings, and support fraud prevention initiatives.
Work Location & Schedule
- Location: Overland Park, KS or Allentown, PA
- Hours: 8:00 AM – 5:00 PM Pacific Time
- Initial Training: On-site for the first 30 days
- Hybrid: After 30 days, remote work may be available up to 2 days per week
- Weekend: Weekend work may be required based on business needs
Key Responsibilities
- Review suspicious customer accounts, transactions, and eCommerce orders.
- Investigate suspected fraud cases and meet established SLAs.
- Identify fraud trends, risks, and potential vulnerabilities and escalate findings.
- Monitor fraud activity and recommend improvements to fraud detection processes.
- Support testing and enhancement of fraud prevention tools and workflows.
- Collaborate with internal and external business partners.
- Maintain accurate documentation of investigations, alerts, decisions, and customer interactions.
- Handle inbound/outbound calls and voicemail follow-up as needed.
- Participate in team meetings, training, coaching, and process improvement initiatives.
- Protect confidential customer and company information.
- Follow company policies, procedures, and compliance requirements.
Key Performance Expectations
- Work 20+ cases per day on average.
- Handle 20+ calls per day on average.
- Maintain required quality, accuracy, and productivity standards.
- Meet established SLA requirements.
- Maintain complete and accurate case documentation.
Qualifications
- 1–2 years of experience in Fraud Prevention, Risk Operations, Chargebacks, Customer Disputes, or a related field preferred.
- Bilingual in English and Spanish or Mandarin preferred.
- Basic understanding of fraud risks and fraud detection techniques.
- Strong computer skills and ability to learn new systems quickly.
- Experience with Microsoft Teams, Excel, and Word.
- Experience with Google Docs and collaboration tools.
- Strong verbal and written communication skills.
- Excellent organization and attention to detail.
- Strong analytical and decision-making skills.
- Ability to work effectively with cross-functional teams.
Additional Requirements
- Reliable attendance and adherence to assigned schedules.
- Ability to work on-site and follow the required hybrid schedule.
- Professional communication and ability to accept coaching and feedback.
- Ability to adapt to changing business needs and priorities.
\nCompany Description
Founded in 1990, Sunrise Systems is an award winning IT/Professional Staffing firm to Fortune 500 and State/Local Government Agencies.
Company Description
Founded in 1990, Sunrise Systems is an award winning IT/Professional Staffing firm to Fortune 500 and State/Local Government Agencies.
Vacancy posted 3 days ago
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