SaaS Implementation Lead - Client Onboarding (Hybrid NYC)

Job Description HiBob helps modern, mid‑size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we’ve achieved consecutive triple‑digit year‑over‑year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 3500 midsize and multinational companies. Our HR platform is intuitive, data‑driven, and built for the way people work today: globally, remotely, and collaboratively. Fast‑growing companies across the globe rely upon Bob to help them create the best work experiences for their people. Being a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If that’s bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, we’re waiting with open arms. Come join us. We are seeking an Implementation Manager with HR experience to guide clients through the onboarding process onto our SaaS‑based human resource platform. The ideal candidate will facilitate smooth implementations, ensuring clients effectively transition and maximize the value of our offerings. Strong communication and project management skills are essential for this role. Note: We will only consider candidates located in the New York Metro Area who are willing to work in our NYC office at least two days a week. We love collaborating and connecting with our team members in‑person, and we hope you will too! Job Requirements Requirements are often considered a measure of how equipped you are to do the job, but sometimes, they aren’t the only factor. If you don’t have nearly enough experience, or not all the skills, we’d still like to hear from you. This could be the perfect fit for you and us. Proven experience as an Implementation Manager/Project Manager and/or CSM (3 years) Strong understanding of SaaS and the technology industry Knowledge of HR Experience in project management Fluency in Spanish (written and verbal) is a plus Strong problem‑solving skills and an ability to think outside of the box Ability to interact with product specialists and development teams around delivery/roadmap A can‑do approach with the ability to thrive under pressure Excellent client‑facing and internal communication skills Excellent written and verbal communication skills Solid organizational skills including attention to detail and multitasking skills A passion to learn the Bob product and tech‑savviness A desire to work in a fast‑paced startup environment A strong work ethic, integrity and desire to succeed Job Responsibilities You will lead implementation projects, align client needs with the platform capabilities, drive client value and work directly with clients to ensure deliverables fall within the applicable scope and timelines. Be the main point of contact for our clients from point of sale through to deployment Gather system requirements and business objectives from customers Assess how best to configure the platform and provide guidance on best practices and successful deployment Identify and analyze project risks & dependencies on an ongoing basis Analyze operational data and use it to constantly scale and find efficiencies in internal workstreams Work cross‑functionally with our Sales, CS Engineers, Product & Account teams Maintain detailed project plans to communicate project status both internally & externally Perform risk management to minimize project risks Report and elevate to management when project time deadlines become at‑risk Base salaries for this role range from $110,000 – $130,000 per year. Job Benefits At HiBob, our people are at the heart of everything we do. We’re building a global village of ambitious, thoughtful, and talented Bobbers who want to do the best work of their careers. With a vibrant NYC office and remote teammates across the country, we’ve created an environment where people can be themselves, grow quickly, and make a real impact. Joining HiBob means working alongside exceptional people while being supported with competitive compensation, comprehensive benefits, and pre‑IPO equity, including the perks below. As an HR company, HiBob seeks to create a best‑in‑class employee experience for all Bobbers. We take immense pride in the diversity of our team and in creating an environment that is fair and equitable for all. Ensuring pay equity across race, gender, and all other forms of diversity is pivotal to this mission. Ownership & Financial Equity in a global, high‑growth HR tech SaaS leader 401(k) with a 3% company match effective the month following your start date $2,500 employee referral bonus Health & Wellbeing Medical, dental, and vision coverage from day one $1,920 annual wellness stipend to support your physical and mental wellbeing Annual Headspace membership and expanded wellness benefits Workplace Flexibility Hybrid working model for Bobbers in the NY metro area Temporary work from anywhere for up to 2 months per year (after 6 months) Work‑Life Balance Generous paid time off and company holidays to rest, recharge, and enjoy Bob Balance Days – 4 additional days within a calendar year – Enjoy a company‑wide long weekend at the beginning of each quarter Your birthday off – plus a special gift from us Work From Home Home office allowance to set up your ideal workspace Community & Culture Two paid Social Impact days each year to give back to causes you care about Frequent team and company social events, both in‑person and virtual Dog friendly office If this sounds like something you’ve been looking for, we’d love to have you. Come on, join our village! #J-18808-Ljbffr HiBob