Customer Account Specialist

FPD Company, a subsidiary of Trigon Holding, Inc., is currently seeking a Customer Account Specialist. Located in McMurray, PA, FPD Company is a technology driven, global manufacturer of forged and machined titanium aerospace components and medical implants. Our knowledge of materials, precision manufacturing methods and a comprehensive quality system enable us to meet the stringent requirements of the aerospace and medical industries.

We are looking for an experienced Customer Account Specialist to serve as a point of contact for customer account management matters and generate sales by building successful, long-term client relationships. This position reports to the Customer Account Manager.

Responsibilities Include:

• Maintain electronic document control for all customer information including data sets, drawings, models, specs, purchase orders and other supporting customer documents.

• Verify and reconcile aerospace website customer purchase orders as needed.

• Respond to customer Request for Quotations, including obtaining updated product definition, and review final quotes prior to submission.

• Communicate with Production/Supply Chain to establish delivery dates consistent with customer requirements.

• Ensure product definition matches customer requirements and initiate contract review if necessary.

• Communicate progress of monthly/quarterly initiatives to internal and external managers.

• Set priority boards for product flow/customer shipments.

• Provide accurate product status feedback to customers as needed, including daily advanced shipping notice.

• Coordinate all non-conforming product requests with customers.

Qualifications:

• 2 to 3 years of sales in manufacturing experience preferred
• Bachelors degree in Business, Economics, or related field is desirable
• Proficient in Word, Excel, Outlook and PowerPoint
• Prior experience utilizing ERP system, preferably Infor CloudSuite Industrial (SyteLine)
• Excellent verbal and written communication skills
• Ability to deliver effective presentations

We offer a comprehensive benefits package which includes medical, dental, vision, life & disability insurance, health savings account, profit sharing 401(k), vacation & personal floating holidays.

Qualified candidates interested in this opportunity should send resumes to View email address on click.appcast.io. Visit us at fpdcompany.com.

Equal Opportunity Employer