Supervisory Digital Communication Specialist, GS-1001-14 FPL-14 (DE only)
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- Supervisory Digital Communication Specialist, GS-1001-14 FPL-14 (DE only)Federal Student Aid an Office of the U.S. Department of EducationFull TimemidWashington, District of Columbia, USPosted Yesterday## Role OverviewFederal Student Aid an Office of the U.S. Department of Education is hiring a mid-level Supervisory Digital Communication Specialist, GS-1001-14 FPL-14 (DE only). This is a full-time role in Washington. posted yesterday. Full responsibilities, required qualifications, and the apply link are listed in the description below.## Resume Keywords to IncludeMake sure these keywords appear in your resume to improve ATS scoringOutreachEDORBenefitsSummaryDepartmentEducationFederalSign up free to auto-tailor your resume with all these keywords and get a higher ATS score## Job Description### SummaryThis position is located within the U.S. Department of Education's office of Federal Student Aid, in the Office of Communications, Outreach and Engagement (OCOE), Washington, DC. OCOE is tasked with developing, managing, and coordinating both internal and external communications—including publications, email and SMS/text campaigns, and social media and website content—for students, parents, borrowers, postsecondary schools, and higher education partners and stakeholders.### DutiesAPPLICATION LIMIT: This vacancy announcement is limited to the first 200 applications received and will close at 11:59PM Eastern Time on the day that we receive the 200th application, or at 11:59PM Eastern Time on the listed closing date, whichever occurs first.We encourage you to read this entire vacancy announcement prior to submitting your application.As a Supervisory Digital Communications Specialist, GS-1001-14, you will be responsible for:* Oversees the development and execution of student loan and student aid automated, transactional, and ad‐hoc email and text campaigns to support organizational goals.* Manages A/B and multivariate testing of subject lines, content, formatting, and timing of student loan and student aid email and short message service (SMS) campaigns to optimize campaign performance.* Serves as the business and product owner for the Marketing & Communications Platform that sends mass email and SMS to customers.* Create or manage the creation of proposals, requirements, and budget documents, and technical review forms as needed as a Contracting Officer Representative (COR).* Manages multichannel communications initiatives reaching 20 million+ customers using the following channels (not limited to this list): email, SMS, social media, web content, blogs, videos, and digital events.### RequirementsConditions of employment* Relocation will not be paid.* You may be subject to serve a one-year supervisory probationary period.* Males 18 and over must be registered with the Selective Service.* Must be a US Citizen.* Must complete a Background Investigation.Condition of Employment:As a condition of employment for accepting this position, you may be required to serve a probationary period or trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:* your performance and conduct;* the needs and interests of the agency;* whether your continued employment would advance organizational goals of the agency or the Government; and* whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period OR trial period your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.You must meet all qualification requirements within 30 days of the closing date of this vacancy announcement.Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills, and can provide valuable training and experience that translates directly to paid employment. We will consider all qualifying experience, including any volunteer experience.### QualificationsSelective Placement FactorYou must meet the following selective placement factor: The Federal Acquisition Certification for Contracting Officer's Representative (FAC-COR) Level I is required for this position.Minimum Qualification RequirementsYou may meet the minimum qualifications for the GS-14, if you possess the specialize experience.Specialized Experience for the GS-14One year of experience in either federal or non-federal service that is equivalent to at least a GS-13 performing two (2) out of three (3) of the following duties or work assignments:* Experience overseeing the development and execution of student loan and student aid automated, transactional, and ad-hoc email and short message service (SMS) campaigns.* Experience creating and reviewing contract deliverables to ensure adherence to timelines and technical requirements as a Contracting Officer Representative (COR).* Experience serving as a business owner or product owner for a marketing and communications platform that sends mass email and SMS to customers.Knowledge, Skills, And Abilities (KSAs)The quality of your experience will be measured by the extent to which you possess the following knowledge, skills and abilities (KSAs). You do not need to provide separate narrative responses to these KSAs, as they will be measured by your responses to the occupational questionnaire (you may preview the occupational questionnaire by clicking the link at the end of the Evaluations section of this vacancy announcement).* Skill in managing the development of student aid and student loan email and short message service (SMS) messaging operations.* Knowledge of A/B and multivariate campaign testing and optimization.* Ability to manage marketing communications platform enhancements, upgrades, and long-term development planning.* Skill in creating and reviewing contract deliverables to ensure adherence to timelines and technical requirements as a Contracting Officer Representative (COR).* Ability to manage high-volume multichannel digital communications initiatives.### EducationEducation cannot be substituted for experience for this position and grade level.Additional InformationVeterans’ Career Counseling: If you are a veteran interested in receiving tips on preparing a Federal resume and/or how to prepare for an interview, you may email View email address on click.appcast.io to schedule a session with a career counselor (“Veterans Counseling Session” should be placed in the subject line of the email).Student Loan Default: If selected for this position, we will verify that you have not defaulted on any loan funded or guaranteed by the U.S. Department of Education. If you are found to be in default, we will contact you to make arrangements for repayment prior to making an official offer of employment.Suitability and Investigation: If selected for this position, you will be required to complete the Declaration for Federal Employment (OF-306) to determine your suitability for federal employment and successfully complete a pre-appointment investigation/background check.Essential/Non-Essential: This position is considered essential for purposes of reporting to work during federal government closures.Financial Disclosure: This position does not require financial disclosure.Bargaining Unit: This position is not included in the bargaining unit.Selections: Agencies have broad authority under law to hire from any appropriate source of eligibles and may fill a vacancy in the competitive service by any method authorized. We may make additional selections from this vacancy announcement within 90 days from the date the selection certificates are issued, should vacancies occur. We may also share selection certificates amongst program offices across the agency.Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.As an ED employee, you will also benefit from our family-friendly work environment. As part of our commitment to maintain a work life balance, we offer excused leave for Parent/Teacher Conferences (3 hours); excused leave for annual health screenings (4 hours); and matching leave for community volunteer service. Other flexibilities that may be available to you include alternative work schedules. You may be eligible to receive a recruitment incentive for this position. To receive this incentive payment, you will be required to sign a service agreement obligating you to remain with the U.S. Department of Education for a specified period as agreed upon. You may be eligible to receive a relocation incentive for this position. To receive this incentive payment, you will be required to sign a service agreement obligating you to remain with the U.S. Department of Education for a specified period as agreed upon. You may be eligible to participate in the Student Loan Repayment Program as a recruitment incentive for this position. To receive student loan repayments, you will be required to sign a service agreement obligating you to remain with the U.S. Department of Education for a specified period as agreed upon.Review our benefitsEligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.How You Will Be EvaluatedYou will be evaluated for this job based on how well you meet the qualifications above.We use a multi-step process to review and evaluate applicants:* Eligibility and Minimum QualificationsOnce the vacancy announcement closes, we will review your resume and documents to determine if you meet the eligibility and minimum qualification requirements, including any required education, experience, and/or selective placement factors. You will be rated as ineligible if your application is missing any required documents. You will be rated as not qualified if you do not possess the minimum qualification requirements.* Rating and RankingIf you are found to meet both the eligibility and minimum qualification requirements, we will assess the quality of your experience and the extent to which you possess the required KSAs by comparing your submitted resume and documents. You will be evaluated based on how well you meet the qualifications and competencies listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials, and the result of the Monster Competency Based Assessment(s) required for this position. You will be assessed on the following competencies.Supervisory: Oral Communications, Interpersonal Skills, Problem Solving, Decision Making, Customer Service, Leadership, Planning and Evaluating, Influencing/Negotiating, Strategic Thinking and Human Capital ManagementBased on the outcome of this evaluation candidates will be placed into one of three categories.Under category rating procedures you are placed into one of three categories based on the evaluation results:Best Qualified -Candidates who possess the type and quality of experience that substantially exceeds the position’s minimum qualifications, including appropriate quality ranking factors.Highly Qualified- Candidates who possess the type and quality of experience that exceeds the position’s minimum qualifications.Qualified-Candidates who meet the minimum qualifications and are proficient in some but not all of the position’s requirements.Based on the outcome of this evaluation, your application data may be further assessed by a Subject Matter Expert (SME) panel. If your qualifications are not substantiated by your submitted resume, you may be eliminated from receiving further consideration.Veterans’ Preference: Veterans’ preference eligibles will be ranked ahead of qualified non-preference eligibles within each category for which they are qualified. Qualified veterans’ preference eligibles with a compensable service-connected disability of 10 percent or more (CPS and CP) will be placed at the top of the Best Qualified category, except in the case of scientific or professional positions at the GS-9 grade level or higher.* Referral and SelectionIf you are found to be amongst the best qualified applicants, you will be referred to the selecting official. As part of the assessment and selection process, the selecting official may invite you to participate in a structured interview, check your references, and/or request a writing sample or complete a written assessment or exercise to further evaluate your qualifications for this position.You may preview questions for this vacancy.
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