Scheduling Coordinator

Impact Fire Services

At Impact Fire, we are a group of hardworking, dedicated fire protection professionals committed to protecting lives and property from fire. Our cohesive team spirit and customer service-oriented culture are expressed in all that we do. We operate with the belief that every team member plays a critical role in our success. We operate in 52+ district office locations across the United States, supporting industries ranging from retail and healthcare to education and restaurants.

When you join Impact Fire you will receive:

• Competitive compensation
• Pay is on a weekly cycle, every Friday
• Career Advancement Opportunities
• Competitive benefits, including healthcare, dental, vision, life insurance, paid time off and holidays
• Company paid short and long-term disability
• Immediately vested in our 401(k) company match
• Full-time employees participate in our Shared Ownership Program which offers a monetary bonus aligned to the company's long-term success. This program fosters an ownership mindset and ensures that every employee meaningfully shares in the success they help create.
• Exceptional guidance and support from our managers
• Collaborative culture & environment
• Robust training opportunities with company reimbursement upon achieving required licensing
• Apprenticeship programs for fire sprinkler, fire alarm and inspection positions
• Opportunity to work alongside some of the best talent in the fire protection industry

Objectives

The primary objectives of this position is to support the operations management team in an administrative role. This position is a scheduling and administrative position and reports to the department manager. The Scheduling Coordinator will be responsible for having a strong focus on customer service and support. The Scheduling Coordinator is also responsible for any other administrative tasks assigned by the division manager.

Responsibilities

• Receive and process incoming customer calls and emails, including dispatching, tracking, and scheduling of services.
• Enter, update and maintain accurate information in Company operational system (e.g. Service Trade).
• Provide assistance and support to field technicians experiencing unanticipated delays and/or schedule changes.
• Procure parts and materials for work orders.
• Provide service budgets & quotes to customers.
• Answer phone calls, texts and email messages
• Establish and maintain a customer satisfaction follow-up & call-back procedure and provide management with appropriate updates.
• Perform miscellaneous administrative tasks including typing, making copies, mailings, record keeping, and note taking
• Coordinate and schedule fire protection repairs/installation for our customers. This includes scheduling, tracking, and communicating with both the sub and the customer.
• Project Management (Fire Sprinkler, Fire Extinguisher, Backflow, Hood Systems, Fire Alarm) or have worked for a Service Company.
• Both written and verbal business to business correspondence

Requirements

• Skilled and self-motivated individual, team-oriented and can work well alone, or in collaboration with others maintaining a pleasant & professional demeanor.
• Demonstrate exceptional telephone and personal customer service skills and ability to work under time constraints.
• Excellent logistical and problem-solving skills.
• Solid organizational skills and the ability to handle multiple priorities simultaneously.
• Excellent attention to detail.
• Strong verbal, written and interpersonal communication skills.
• Competency with Microsoft Office Suite
• Excellent listening and communication skills
• Exhibit a strong work ethic and professional appearance.
• Successful completion of a drug test and pre-employment background screening is required. MVR checks are required for all driving positions.

Successful completion of a drug test and pre-employment background screening is required. MVR checks are required for all driving positions.

Employment with an Equal Opportunity Employer (EOE) including disability/veterans.