Groups & Events Service Manager

Key Responsibilities

Bespoke Event Planning & Curation

• Manage every detail of conferences, meetings, and private events — from room dressing and bespoke catering menus to audiovisual production and guest transportation.
• Craft meticulous event timelines, floor plans, and run-of-show documents that leave nothing to chance.
• Design tailored conference packages that honor each client’s vision, objectives, and budget while elevating the guest experience at every turn.
• Anticipate the unexpected and build contingency plans that preserve the seamlessness of every event.

White-Glove Client Relations

• Serve as a dedicated concierge-level point of contact for conference clients — attentive, informed, and always one step ahead.
• Cultivate enduring relationships with corporate event planners, executives, and group organizers who expect nothing less than exceptional.
• Communicate proactively and elegantly throughout every phase of the planning journey, ensuring clients feel heard, valued, and confident.
• Transform concerns into opportunities — resolving challenges swiftly and gracefully to reinforce trust and loyalty.
• Conduct thoughtful post-event follow-up to gather feedback and refine the experience for future engagements.

Flawless On-Site Execution

• Personally oversee on-property event operations, ensuring every space is presented to the highest standard of luxury hospitality.
• Direct and inspire event staff and cross-functional teams — Culinary, Housekeeping, A/V, and Security — to deliver seamless, synchronized service.
• Ensure room configurations, lighting, signage, décor, and ambiance are executed precisely as envisioned by the client.
• Remain a calm, composed, and authoritative presence throughout the event, managing the flow with quiet confidence.

Vendor & Supplier Partnerships

• Cultivate a curated network of premium vendors — florists, lighting designers, A/V specialists, and beyond — whose standards align with Proper’s commitment to excellence.
• Negotiate and manage vendor agreements, monitor performance, and resolve any service gaps with efficiency and discretion.

Financial Stewardship & Revenue Growth

• Develop and manage event budgets with precision, ensuring exceptional delivery within agreed parameters.
• Partner with the sales team to convert qualified leads into confirmed, revenue-generating bookings through compelling proposals and personalized site experiences.
• Identify and present opportunities to enhance events with premium upgrades — elevated dining, bespoke A/V, and exclusive amenities — maximizing both guest satisfaction and property revenue.
• Ensure billing accuracy and oversee timely invoicing and payment processes with professionalism.

Qualifications

Education & Experience

• Bachelor’s degree in Hospitality Management, Event Management, Business Administration, or a related discipline preferred.
• Minimum 2 years of experience in luxury groups & events service, upscale event management, or a comparable role within a premium hotel or resort environment.
• Demonstrated expertise managing high-profile corporate events, galas, and multi-day conferences.
• Proficiency in event management platforms (Delphi, Cvent) and Microsoft Office Suite.

Competencies & Character

• A natural host — poised, personable, and deeply committed to the art of hospitality.
• Exceptional organizational acumen with the ability to manage complex, simultaneous events without sacrificing attention to detail.
• Polished written and verbal communication skills suited to an affluent, discerning clientele.
• Grace under pressure — the ability to make calm, decisive judgments in dynamic, high-stakes environments.
• A passion for craftsmanship: every element, however small, is an expression of care.
• Flexible availability including evenings, weekends, and holidays in alignment with the rhythms of a world-class hotel.

Why Proper Hospitality

We build experiences that move people — and that begins with the team behind them. Guided by the Pillars of Proper — Care Proper, Achieve Proper, Imagine Proper, Present Proper — we invest deeply in our people’s growth, wellbeing, and sense of belonging. Joining Proper means joining a community that believes in building beautiful experiences together.

Proper Hospitality is an equal-opportunity employer.

Equal Opportunity Employer


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