IT Field Support Technician

LifeStance Health is seeking an IT Support Technician to provide technical support to end‑users, resolve IT incidents, and ensure the smooth operation of hardware, software, and network systems. Position Summary Provide technical support to end-users, resolving IT incidents and ensuring the smooth operation of hardware, software, and network systems. Duties / Responsibilities Provide first‑ and second‑level technical support to users via phone, email, chat, and in‑person Troubleshoot hardware, software, and networking issues on Windows and/or macOS systems Configure and install workstations, laptops, printers, mobile devices, and other IT equipment Manage user accounts and permissions in Active Directory, Microsoft 365, and other systems Document all incidents, requests, and solutions in the ticketing system (e.g., ServiceNow, Jira, Zendesk) Assist with onboarding and offboarding tasks, including setup and decommissioning of user devices Monitor system performance and escalate issues as needed to senior IT staff or vendors Maintain inventory of IT assets and track hardware/software assignments Support video conferencing tools (e.g., Zoom, Microsoft Teams, Google Meet) and AV equipment Contribute to knowledge base articles and technical documentation Education and Experience High School Diploma or equivalent experience in a similar role 1–3 years of experience in a technical support or help desk role Solid understanding of desktop operating systems (Windows 10/11, macOS), Microsoft 365, and basic networking Experience with Active Directory, Exchange, VPNs, and remote access tools (e.g., TeamViewer, RDP) Excellent troubleshooting, analytical, and communication skills Ability to prioritize and manage multiple tasks in a fast‑paced environment Strong customer service orientation and proactive problem‑solving ability Physical Requirements The role requires sitting, standing, walking, and frequent movement. The employee must be able to lift or move objects up to 75 pounds and meet specified vision requirements. Preferred Skills IT certifications such as CompTIA A+, Network+, Microsoft MCP, or similar Experience with ITIL processes and service desk metrics, ticketing systems (ServiceNow, Zendesk, ManageEngine) Familiarity with endpoint management tools (Intune, SCCM, JAMF) Knowledge of cloud platforms and SaaS applications Benefits Medical, dental, vision, AD&D, short and long‑term disability, and life insurance 401(k) retirement savings plan with employer match Paid parental leave, paid time off, holiday pay Employee Assistance Program Equal Opportunity LifeStance Health is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all employees. #J-18808-Ljbffr