Salesforce CRM Project Manager

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Salesforce CRM Project Manager based in the United States. Lead large-scale Salesforce implementation projects that drive business transformation, operational efficiency, and organizational growth. In this role, you will partner with senior leaders, business stakeholders, technical teams, and external vendors to deliver CRM solutions that align people, processes, and technology. You will oversee the entire project lifecycle, from planning and resource allocation to implementation, change management, and operational readiness. By managing risks, dependencies, budgets, timelines, and performance indicators, you will help ensure successful delivery across multiple business units. You will also champion stakeholder engagement, continuous improvement, and standardized project management practices within a complex, global business environment. This opportunity is ideal for an experienced project leader who combines strong technical understanding with business acumen and the ability to turn strategic objectives into measurable results. Accountabilities - Lead Salesforce implementation projects: Manage large-scale Salesforce and CRM software implementations from initiation through completion, defining project scope, timelines, budgets, resources, procurement requirements, and delivery plans. - Drive project execution and delivery: Coordinate cross-functional teams to ensure deliverables meet established expectations for quality, accuracy, completeness, and business value. Maintain clear milestones and accountability throughout the project lifecycle. - Manage organizational change: Lead change management activities across multiple business units, engaging stakeholders at different organizational levels and helping teams adapt to new processes, technologies, and ways of working.

- Oversee vendor and consultant performance: Monitor internal and external delivery teams against established KPIs, manage vendor relationships, address performance gaps, and develop project scorecards that support informed decisions and measurable business outcomes. - Manage project risks and dependencies: Maintain comprehensive tracking of risks, issues, decisions, actions, and changes (RIDAC). Identify potential blockers early, develop mitigation and contingency plans, and proactively manage dependencies and critical paths. - Maintain project plans and controls: Keep project management tools and schedules up to date with accurate milestones, tasks, resource assignments, and project health indicators. Coordinate multiple workstreams and project plans across departments and teams. - Manage scope and change control: Assess proposed changes, communicate their impact on timelines, costs, resources, and deliverables, and ensure changes are evaluated and managed through established governance processes. - Coordinate stakeholders and resources: Build strong relationships across IT, business functions, senior leadership, subject matter experts, and vendors. Ensure the right people are involved at the right time and that decisions, handoffs, and follow-up actions are completed effectively. - Support strategic and operational decision-making: Gather stakeholder input, identify organizational needs, and provide practical recommendations that align project execution with broader business priorities. - Maintain project documentation and governance: Produce and manage project plans, status reports, decision logs, process documentation, and other required artifacts throughout the project lifecycle. Ensure documentation supports project teams, end users, operational controls, and internal or financial audits.