Implementation Manager (Remote)

Job DescriptionThe Implementation Manager will report to the Sr. Manager, Client Management in the CDB Client Services Department. This role is responsible for providing focused service from pre-sale consultation through initial post-sale client administration fostering strong, long-term partnerships with clients and the consulting community. This role directs all aspects of client benefit plan installation for new and existing clients of Inspira’s products and services and develops/executes an implementation strategy consistent with client expectations. Ultimately creating, managing and tracking detailed project plans and issue logs) outlining required actions, parties responsible and assigned target dates associated with the delivery of the services and projects.Act as the single point-of-contact for benefit plan implementation; mediate and coordinate resolution of all project deliverables and implementation related issuesEnsure implementation strategy is administered in accordance with all performance guarantee arrangements.Partner with all key stakeholders (i.e., sales/service staff, consultants, plan sponsors, and other internal business units) to proactively identify and address critical implementation issues ensuring client expectations are consistently satisfied or exceededEvaluate impact of client-requested exception and develop reasonable alternatives to satisfy client’s needs while minimizing impact on systems and operationsIdentify, communicate and track cost sensitive items not included as part of the standard processCollaborate on review, analysis and development of recommendations for the design of complex account and benefit structures based on client’s objectives and Inspira’s systems, administration and reporting requirementsParticipate in client finalist meetings representing the capabilities of the organization’s implementation services processIdentify opportunities for cross sales and account rounding of additional Inspira products and services throughout the implementation processOther duties as assigned.Job RequirementsEducation & Experience: 3-5 years of experience in project management Bachelor’s Degree in Business, Communications, Finance or related field Skills & Abilities:Excellent analytical skills with a proactive natureStrong organization skills with a drive to meet deadlinesAn affinity for accuracy and efficiencyProficiency in Microsoft Excel, Word and OutlookStrong verbal and written communication skillsAn aptitude for prioritization and multi-taskingStrong collaboration skillsA drive to learn and apply new concepts quicklyExperience with Salesforce CRM preferredOther Requirements:Infrequent travel (<10%)Ability to provide personal transportation from time to timeProlonged periods of sitting at a desk and working on a computerJob DetailsJob Type: Full-timeCategory: Client ServiceSalaried: Salaried