Nutrition Services | Senior Manager | Secondary Operations

Nutrition Services | Senior Manager | Secondary Operations Fort Wayne Community Schools Nutrition Process Center - Fort Wayne, Indiana Job Details Job ID: 5719928 Application Deadline: Posted until filled Posted: May 18, 2026 4:00 AM (UTC) Starting Date: To Be Determined Position Type: Full-Time Salary: $79,920 to $109,946 Per Year Citizenship, residency or work visa required. PURPOSE The Senior Manager of Secondary Operations leads all school-based Nutrition Services operations across secondary sites (middle schools and high schools), ensuring consistent, compliant, and efficient meal service within the secondary self-operation model. This position supervises secondary cafeteria managers, owns segment-level performance and accountability, and drives participation growth and operational efficiency through disciplined execution of high-volume service models, staffing readiness, and production quality. The Senior Manager translates department strategy into daily operational results for the secondary segment, with particular emphasis on lunch throughput, speed of service, and on-site production standards. This position reports to the Director of School Operations and takes daily operational direction from the Assistant Director on execution and cross-segment coordination matters. MINIMUM QUALIFICATION Bachelor's degree in Food Service Management, Business, Hospitality, Nutrition, or a related field, or three to five (3–5) years of progressive supervisory/operations experience in food service, school nutrition, hospitality, retail, or a comparable high-volume service environment in lieu of a degree. Demonstrated experience supervising, evaluating, and developing site-based managers in a multi-location, high-volume food service operation. Working knowledge of food safety and sanitation requirements; knowledge of USDA school meal program operations preferred. Ability to analyze operational data (participation, labor, service issues, production metrics) and translate findings into practical improvements and measurable results. Strong oral and written communication skills; ability to provide clear direction, manage conflict professionally, and hold people accountable in fast-paced environments. Proficiency with office productivity tools and ability to learn and operate district systems (e.g., LINQ, UKG, and related tools). Food Safety Training Certification (must obtain within 30 days of employment). Valid Indiana driver's license and ability to travel between district sites. ESSENTIAL FUNCTIONS Lead all secondary Nutrition Services operations (middle schools and high schools), ensuring readiness, service execution, and consistent implementation of department SOPs, standard work, and operational expectations within the self-operation model; serve as the day‑to‑day operational point of contact with building administrators for assigned secondary sites, escalating strategic or relationship‑level concerns to the Director. Supervise and evaluate secondary cafeteria managers; set clear performance expectations, conduct evaluations, provide coaching and mentoring, and initiate corrective or disciplinary action in coordination with the Director of School Operations and HR. Own secondary segment performance, including participation rates, claimed meal volume, speed of service, lunch throughput, and operational consistency; identify underperforming sites, diagnose root causes, and implement targeted improvement actions. Lead standardization and continuous improvement of secondary breakfast and lunch execution, including service flow, staging, labor deployment during peak service, line speed, closing routines, and student traffic management to maximize participation, throughput, and the student experience. Manage staffing readiness across assigned sites by partnering with cafeteria managers to address call‑offs, vacancies, and daily adjustments; coordinate relief coverage needs with the Assistant Director's dispatch process to maintain uninterrupted service in high‑volume environments. Conduct routine site observations to verify service quality, portioning consistency, speed of service, customer service behaviors, food safety practices, on‑site production standards, and adherence to standardized procedures; ensure corrective actions are documented and completed. Ensure compliance with USDA meal pattern standards, offer‑versus‑serve requirements, food safety/HACCP protocols, civil rights requirements, and district wellness practices across all secondary sites; support audit readiness through consistent documentation and follow‑through. Participate in hiring, onboarding, and training of secondary cafeteria managers, HS Assistant Managers, Cooks, and Bakers; partner with the Field Performance & Training Lead to ensure site‑based staff complete required certifications and skill development aligned with department standards. Coordinate with NPC operations (production, distribution) to address delivery issues, product availability, on‑site production alignment, and the operational impact of menu changes on secondary execution; escalate systemic issues to the Director. Collaborate with the Participation & Student Experience Lead and Field Performance & Training Lead on secondary‑specific initiatives and system implementations; own the execution of approved systems and interventions within the secondary segment and ensure managers and site‑based production staff adopt and sustain them as designed. Monitor site‑level financial indicators within the secondary segment, including labor utilization, food cost alignment, and on‑site production efficiency; flag variances and recommend adjustments to the Director of School Operations. Provide on‑call support as needed for urgent food‑safety situations across school sites (e.g., equipment/power issues), including coordination, escalation, and documentation per SOPs. Provide regular reports to the Director of School Operations on secondary segment performance, including participation trends, staffing metrics, site observations, production quality, compliance status, and corrective action follow‑through. Support the FWCS Schools of Success mission to empower all students to reach their potential through equitable and relevant community‑connected experiences to ensure students achieve at least one of the 4E’s - (Enrollment, Employment, Enlistment, or Entrepreneurship). Positively promote and embody the FWCS Schools of Success six core competencies in our daily work: Creativity and Innovation, Critical and Analytical Thinking, Collaboration, Communication, Cultural Agility, and Self‑Direction. Perform related duties, as assigned. PHYSICAL REQUIREMENTS To perform the essential functions of this job effectively and safely, employees must meet the following physical qualifications: Communication Skills: Ability to speak clearly and hear effectively in various environments. Manual Dexterity: Adeptness in the use of hands and fingers. Postural Endurance: Sit or stand for prolonged periods, as the job requires. Flexibility: Ability to bend at the waist, kneel, or crouch to perform specific duties. Visual Acuity: Close vision ability with the capacity to adjust focus. Mobility: Freedom to sit or walk at will throughout the work environment. Strength and Stamina: Capability to lift, carry, push, or pull up to forty (40) pounds or more. Outdoor Work: Tolerance of work outside in various weather conditions. FWCS will reasonably accommodate individuals with disabilities to perform these essential functions. #J-18808-Ljbffr