Vans: Floor Supervisor - Shops at Mission Viejo (Open)

Vans Supervisor

Vans is the original brand rooted in the authentic lifestyle of skateboarding. We are driven by our mission to inspire and empower everyone to live "Off The Wall" embracing the youthful spirit of freedom, non-conformity, and relentless progression. Yesterday's "Off The Wall" moment is today's new normal, and at Vans, we believe in constantly outdoing ourselves. Together with our communities across the globe, our vision is to push culture forward because we believe that the pursuit of progression never ends. We are constantly inspired by the future generation of positive catalysts within our community. So, before we get to the job details, take a minute to learn a little more about us our values and our culture. If you can see yourself working side-by-side with a team of people who think and live "Off the Wall," Vans just may be the place for you.

What will you do? A day in the life of a Supervisor at Vans looks a little like this. As a Supervisor, you play a key role in supporting the store's leadership team and driving best-in-class customer experience. You will lead by example, coach and develop associates, and ensure operational excellence across customer engagement, merchandising, and store standards. In partnership with the Store Manager and Assistant Store Manager, you will help maximize store profitability, foster an inclusive team culture, and contribute to the store's success. This role is ideal for someone who thrives in a fast-paced retail environment, enjoys mentoring others, and is passionate about delivering exceptional service.

Deliver a high level of personalized customer engagement through genuine interactions.

Support the store team in achieving and exceeding sales goals by monitoring progress against key performance indicators, while also achieving individual goals.

Model selling behaviors and foster a consumer-centric mindset through authentic customer interactions.

Coach and develop associates to deliver high levels of customer engagement and meet productivity goals.

Supervise daily store operations, including opening and closing procedures, floor coverage, and task delegation.

Support stockroom operations by organizing inventory, processing shipments, and ensuring timely product flow to the sales floor.

Assist in training and onboarding new team members; provide ongoing feedback and support.

Maintain visual merchandising standards and ensure product replenishment aligns with brand directives.

Support inventory integrity through proper shipping, receiving, and loss prevention practices.

Promote community engagement by participating in local initiatives and events.

Uphold company policies, safety standards, and operational procedures.

Foster a positive and inclusive store environment that encourages creativity, collaboration, and learning.

What do you need to succeed? We all bring unique skills to work each day. For this role, there are foundational skills needed to succeed, along with 1+ years of retail or store leadership experience in a fast-paced, customer-focused environment. A High School Diploma or equivalent is preferred; but we value hands-on experience and demonstrated achievements most. The foundation skills you will need in this position are:

Proven ability to drive results through store teams and exceed sales and profit goals.

Skilled in coaching, motivating, and building high-performing, diverse teams.

Strong verbal and written communication skills with the ability to influence across all levels.

Solution-oriented and flexible in a fast-paced, dynamic retail environment.

Capable of working independently, managing shifting priorities, and meeting business expectations.

Comfortable using word processing, spreadsheets, and retail software tools.

Ability to stand and move throughout the store for extended periods and perform physical tasks such as bending, reaching, squatting, climbing ladders, and lifting light to moderate weight, with or without reasonable accommodation.