Advanced Medical Support Assistant

Job Title

Duties

Help

30 Day Hiring Model The Department of Veterans Affairs is implementing a streamlined 30-Day Hiring Model designed to accelerate hiring while maintaining the highest standards of merit-based selection. This improved process reduces traditional hiring timelines by integrating early coordination, faster assessments, and efficient pre-employment actions. Applicants can expect a more transparent, predictable, and efficient hiring journey from announcement to entry on duty. What Applicants Can Expect

• Expedited Candidate Review Once the announcement closes, Human Resources will quickly review applications, issue certificates of eligible candidates the day after the announcement closes and refer applicants for hiring manager consideration.
• Quick Interviews & References
• HR may arrange interviews and will request references within 3-5 days after being referred to the hiring manager.
• Streamlined Pre-Employment Requirements: Following a tentative offer, applicants should be prepared to complete required steps, such as fingerprinting and background check, credentialing, and medical examination within 3 days of the offer.
• Clear and Timely Communication: Applicants will receive clear communication at key milestones, including referral, tentative offer, and onboarding instructions.

After meeting pre-employment requirements, candidates will receive a final job offer and start date. Onboarding tasks may continue after starting, with HR ensuring timely completion for a smooth transition into VA service. If selected, applicants should be prepared to come onboard within 30 days of the announcement closing. Typical duties include, but are not limited to:

• The AMSA is responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines.
• Conducting inbound and outbound phone calls to obtain required information to determine patient needs.
• Managing follow-up care for Return to Clinic orders, consults, tests, etc.
• Verifying and updating demographics and insurance information (ICB)..
• Monitoring pre-appointment information, assuring readiness for the patient visit/procedure.
• Managing patient systems to verify and validate accuracy and resolve concerns.
• Ensuring encounter forms are completed in order to obtain appropriate workload credit.
• Providing excellent customer service and assists in providing front line resolution, when applicable.

Work Schedule: Monday - Friday, Tour hours will be discussed during hiring process.

Telework: Not Available

Virtual: This is not a virtual position.

Functional Statement #: 000000

Relocation/Recruitment Incentives: Not Authorized

Permanent Change of Station (PCS): Not Authorized