Accounting Clerk III (48444)

Accounting Clerk III (48444)

U.S. Customs and Border Protection (CBP) - Indianapolis, IN 46216

Overview

Level Experienced Position Type Full Time Education Level Associates Degree Travel Percentage None Category Accounting

Description

Position Objective: The Accounting Clerk III (AC III) supports the CBP Administration Systems, Accounts Payable (Travel Section), and Payroll Branches to provide customer service support and process financial documents. General duties may include, but are not limited to: maintaining systems and records, account reconciliation, auditing, review and verification of invoices, analysis and resolution of account issues, and data entry. This position is responsible for the selection and application of CBP established procedures and techniques

Duties and Responsibilities:

Administration Systems Branch (SAP Help Desk Section):

• Provide superior customer service support via phone and email utilizing various resources.
• Diagnose and resolve or escalate inquiries as appropriate
• Track, route, or redirect issues to correct resources
• Log all inquiries using Remedy software system
• Maintain proper knowledge base to best assist customers
• Other duties as assigned

Accounts Payable Branch (Travel or Commercial Accounts Section):

• Provide research and response to telephone and/or email inquiries related to issues; resolve or escalate inquiries as appropriate
• Process manual and automated authorizations and vouchers associated with a variety of activities
• Administer department specific program(s)
• Perform mail desk functions
• Other duties as assigned

Payroll Branch:

• Provide research and response to telephone and email inquiries related to payroll issues; resolve or escalate inquiries as appropriate
• Perform audits and reconciliations regarding employee leave and earnings balances
• Process requests for withholdings and exemptions
• Analyze pay records process related documents
• Other duties as assigned

Qualifications

Basic Qualifications:

• A high school diploma or a General Equivalency Diploma (GED) AND a minimum of two (2) years of post-high school education from an accredited college or university in a finance or accounting field of study; PLUS one (1) year of relevant experience in the field of finance or accounting

OR

• Completion of a four (4) year program at an accredited college or university in any field of study PLUS one (1) year of relevant experience in the field of finance or accounting.

Minimum Qualifications:

• Four (4) year degree from an accredited college or university is strongly preferred.
• Ability to obtain a favorable rating upon completion of Client high-risk background investigation including credit.
• Proficiency with Word, Excel and at least one (1) email software application.
• Familiarity with accounting practices and data.
• One year of direct relevant work experience is preferred.
• Ability to follow oral and written directions to complete assigned tasks.
• Ability to perform problem-solving techniques and demonstrate analytical skills.
• Ability to perform multiple tasks and work well with others.