Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Simple IRA
• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I opened my agency in 1979 and began my career as a State Farm agent straight out of college. I attended USC, and over the years I’ve built a small, close-knit team of three centered around strong relationships, reliability, and excellent customer service. Our agency has always been family-oriented, and that mindset carries into how we treat both our team and our customers.

For our team, we offer a Simple IRA, health benefits, licensing reimbursement, and a strong focus on work-life balance. Team members receive two weeks of paid vacation along with paid holidays, allowing time to recharge while maintaining consistency and stability at work.

Our office culture is positive, energetic, and supportive. We believe in doing the job well while also enjoying the process along the way. We’re looking for dependable team members with strong customer service skills who bring good energy, take pride in their work, and want to be part of a team that values balance, longevity, and mutual respect.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with John Whitbord - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.