Patient Access & Navigator Trainer

Responsibilities Providing coordinating and delivering training to the centralized scheduling center and patient access teams. Functions as a consultant and resource for education, role development, orientation/onboarding of new hires, advanced training for established team members, and competency management. Communicates with leadership to identify training needs and map out development plans for teams and individuals and maintaining a comprehensive training knowledge base. Requirements Minimum: Associate's Degree or equivalent education/experience (2 years of applicable experience for each year of education). Preferred: Bachelor’s Degree. Minimum: Obtain EPIC credential (issued by Cottage Health) in Cadence, Radiant or Referral Management within 1 year from hire date. Preferred: Process Improvement Methodology certification, Certified Revenue Cycle Rep (HBI), and Certified Patient Access Rep. Minimum: Basic MS Word, Outlook, PowerPoint, and Excel skills, 35 wpm keyboard/typing speed, knowledge of an Electronic Health Record system. Preferred: Intermediate MS Office and Epic skills. Minimum: 2 years of progressively responsible Patient Access, Scheduling, or Call Center experience. Preferred: 5 years of Patient Access, Scheduling, or Call Center experience, 3 years of management experience, an adult education experience. Hard Skills training delivery competency management process improvement methodology keyboard typing speed Electronic Health Record system patient access scheduling call center experience adult education Soft Skills communication consultation leadership organizational skills Certifications & Qualifications EPIC credential Certified Revenue Cycle Rep Certified Patient Access Rep #J-18808-Ljbffr Jobtailor