ABA Center Intake Coordinator

Job Description

Job Description

Front Desk & Intake Coordinator for ABA Therapy Center

Ascend utilizes the principles of Applied Behavior Analysis (ABA) while elevating the outcomes for individuals diagnosed with ASD. Ascend is committed to the success of each child, as well as the entire family. At Ascend, our mission to prepare kids and families for what’s next.

The Front Desk & Intake Coordinator serves as the first point of contact for families and visitors, ensuring a welcoming, professional, and efficient experience at our center. This role supports the full intake lifecycle, daily scheduling operations, and general administrative functions that help the center run smoothly.

Job Duties/Responsibilities :

• Manage all front desk responsibilities Monday-Friday from 8:00-4:30pm
• Answer incoming telephone calls and emails
• Offer information to inquiries and support intake
• Manage new customer enrollment process
• Support existing customers via excellent customer service
• Conduct regular check-in calls and ad hoc communication
• Perform various forms of clerical work that include filing, copying, faxing and maintaining excel spreadsheets
• Perform scheduling updates daily via practice management platform
• Schedule evaluations, meetings, tours, and consultations
• Coordinate client enrollment activities in partnership with the Operations Manager (OM)
• Provide coverage for center-based clients, as needed
• Maintain confidentiality and professionalism

Qualifications :

• 2+ years of customer service experience and/or in a healthcare intake role
• Experience with health insurance billing (preferred)
• Experience in behavioral health and/or healthcare services (preferred)
• Associate or bachelor degree (preferred)
• Excellent verbal and written communication skills
• Familiarity with operational technology (PMS, CRM, Excel, etc)
• Ability to effectively prioritize, organize, and multitask
• Enthusiastic personality that will engage clients and their families
• Ability to collaborate and communicate with a multidisciplinary staff

Physical Requirements :

• Prolonged periods of standing and sitting throughout the day
• Must be able to lift up to 45 pounds at a time 
• Must be able to bend, kneel, or squat to be at eye level with clients

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