Employee Benefits Account Manager

Job Summary Seeking a dedicated and experienced Employee Benefits Account Manager to manage and service a designated small-group book of business. This role is pivotal in delivering proactive, value-added services that enhance client experience, retention, and account profitability. As the primary day-to-day service contact for assigned clients, will handle renewals, enrollments, compliance support, and ongoing benefits administration needs. Compensation Package Salary Range: $50,000 - $75,000 annually Benefits Include: Paid Time Off (PTO) Comprehensive Insurance Options: Medical, Dental, Vision, Long-Term Disability, Short-Term Disability. Small Group Account Management Serve as the primary service contact for assigned small employer benefits clients, addressing inquiries and resolving issues to ensure client satisfaction. Manage annual renewals, including data collection, quoting, plan comparisons, and proposal preparation. Coordinate open enrollment activities, including employee communications and enrollment support. Process new business submissions, additions, terminations, and life event changes. Resolve carrier, billing, claims, and eligibility issues in a timely and professional manner. Deliver value-added services such as compliance guidance, HR tools, employee education, market trends, plan performance, and wellness initiatives. Educate clients on benefit plan options, features, and enrollment processes through workshops, webinars, and individual consultations. Promote service tools and technology platforms to enhance client engagement. Internal Collaboration and Revenue Support Provide a seamless client experience and identify upsell and cross-sell opportunities (e.g., dental, vision, life, disability, voluntary benefits). Maintain accurate client records and documentation within the agency management system. Support onboarding of new clients and ensure smooth implementation. Track service activity, renewal timelines, and client deliverables. Meet service-level standards and retention goals. Actively participate in department and company meetings. Qualifications/Requirements Required Qualifications Minimum of 1 year of experience in employee benefits or insurance. At least 1 year of account management experience. Strong understanding of group health insurance and ancillary benefits. Excellent customer service and communication skills. Strong organizational and time management abilities. Ability to manage multiple accounts and deadlines. Proficiency with Microsoft Office and agency management software. #J-18808-Ljbffr