CRM Platform Engineer

Monumental Sports & Entertainment (MSE) is one of the largest integrated sports and entertainment companies in the country with one of the most diverse partnership groups in all of sports. MSE owns and operates seven major and minor sports teams: 2018 NHL Stanley Cup Champion Washington Capitals, NBA’s Washington Wizards, WNBA’s 2019 Championship Washington Mystics, NBA G League’s Capital City Go-Go, 2021 & 2020 NBA 2K League Champion Wizards District Gaming and Caps Gaming, an esports sub-brand of the Capitals. Additionally, it holds a significant investment in a seventh professional team, Team Liquid, an endemic esports team owned and operated by aXiomatic, in which MSE is an investor. In September 2022, MSE acquired the regional sports network, then-called NBC Sports Washington and newly rebranded as Monumental Sports Network. Monumental Sports Network now holds the exclusive local television media rights to Capitals’, Wizards’, and Mystics’ games. The network is both a linear channel and a digital operation. Prior to acquiring the linear platform, the digital platform was launched by MSE in 2016, as the first-of-its-kind regional sports network for digital, mobile, and streaming platforms. Those linear and digital platforms are now combined and join Caps Radio, Wizards Radio, MSE Outdoor and Monumental Productions for a full suite of six media enterprises. In addition to Capital One Arena – a venue which hosts 3M+ visitors across over 250 events annually, MSE also manages MedStar Capitals Iceplex (training facility for the Capitals), MedStar Health Performance Center (training facility for the Wizards, Mystics, and Go-Go) and EagleBank Arena (a 12,000+ live event venue on George Mason University’s campus). In July 2020, MSE partnered with William Hill (subsequently acquired by Caesars Entertainment) to open the first ever in-arena sportsbook in North America, now called Caesars Sportsbook. MSE opened “District E powered by Ticketmaster” in the spring of 2023, a flagship esports and entertainment venue. This 14,000-square-foot live-event theater offers a 365-day-a-year series of immersive experiences in esports, music, culinary excellence, event programming, and community events. MSE proudly promotes its core values for all those that interact with the company. As a member of our team: You will provide first-class customer service and value for our fans. You will champion a double-bottom line that engages, unifies, and gives back to the community we serve. You will work tirelessly to build generationally exceptional teams that compete for championships year after year and create lifelong memories for our fans. You will measure performance with specific objectives and metrics and our analysis and decisions are compelled by data. You will prize leadership, but you should value teamwork and collaboration and transparency even more. We treat each other with respect. We act with honesty and integrity. We remain humble. You will innovate. We are nimble and first to market. We are not averse to risk. You will have fun. We are in the business of happiness. Position Overview: The CRM Platform Engineer will be responsible for the customization, development, integration, and technical governance of MSE’s Salesforce CRM platform. This role will implement scalable Salesforce solutions using the right combination of declarative configuration, custom Apex/LWC development, platform architecture, DevOps practices, and secure system integrations, Additionally, this position will guide the Sales Operations team’s use of approved AI engineering tools for the management of our Salesforce code base according to company standards and Salesforce guidelines. Do you thrive on collaborating with teams to deliver scalable technology solutions? Apply today! We'd love to hear from you! Responsibilities: Design, develop, test, and maintain custom Salesforce solutions, including Apex, triggers, Lightning Web Components, SOQL/SOSL, platform events, batch jobs, and custom metadata. Write secure, reusable, testable code with appropriate test coverage, error handling, logging, and performance optimization. Build and maintain integrations using Salesforce APIs, Platform Events, Change Data Capture, External Services, Named Credentials, OAuth, middleware, and related integration patterns. Coordinate with vendors, engineering, data, and security teams to ensure integrations are reliable, secure, maintainable, and business-aligned. Manage Salesforce sandbox strategy, including sandbox types, refresh cadence, ownership, and deployment paths. Define and maintain DevOps standards for GitHub structure, branching, pull requests, code reviews, approvals, release notes, rollback plans, and production deployments. Monitor and resolve technical debt, performance issues, failed jobs, integration errors, security risks, deprecated features, and Salesforce release impacts. Keep up to date with platform requirements, including API versions, governor limits, test coverage, release readiness, security settings, data access controls, and deployment standards. Troubleshoot production issues, perform root cause analysis, implement lasting fixes, and document resolution patterns. Maintain system documentation, including object models, automation inventory, integration maps, deployment runbooks, environment diagrams, and AI/code-generation standards. Identify safe, high-value uses of AI automation in Salesforce development and operations. Create reusable AI prompts, agent files, rules, evaluation criteria, guardrails, MCP Server access, and review workflows for Apex, LWC, Flow metadata, test classes, integrations, and Salesforce documentation. Minimum Qualifications: 5+ years of software engineering, CRM, and/or enterprise application development experience. Solid understanding of Apex, LWC, SOQL, SOSL, SAQL, SQL, Javascript, HTML, CSS, JSON, and/or other relevant coding languages. Experience with Salesforce integrations using REST APIs, SOAP APIs, Bulk APIs, Platform Events, Change Data Capture, OAuth, Named Credentials, middleware, or similar technologies. Prior experience of AI for agentic code generation. Strong communication skills and ability to work with both technical and business partners. Pay Range: $95k - 110k USD. Benefit Eligibility: This role is eligible to participate in health and welfare benefits. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.