Service Associate

Allworth Financial ( ) is an independent investment financial advisory firm that specializes in retirement planning, investment advising, and 401(k) management with a direct approach to financial planning. Allworth Financial delivers long‑and short‑term investment planning solutions and advice to help clients achieve their goals and plan strategically for retirement. Allworth Financial is a high growth, private equity backed, multi‑branch Registered Investment Advisor. Founded in Sacramento, California, in 1993 Allworth is primarily a fee‑based, employee‑centric fiduciary advisory firm that prides itself on emphasizing client well‑being and education. The business is a multi‑billion dollar firm and is on track for continued growth through both acquisitions and strong organic growth. Allworth is considered a great place to work and was once again given the prestigious “Circle of Excellence” award by the National Business Research Institute for employee and client satisfaction in 2021, placing it among the best‑loved brands in America. Allworth Financial was also recognized as a Barron's Top 40 RIA in 2024. SUMMARY Our Service Team consistently strives for service excellence. The Service Associate – Client Support is responsible for providing exceptional administrative support to the financial advisory team and ensuring a seamless client experience. This role will focus on assisting with day‑to‑day client service requests, processing transactions, handling client inquiries, and managing account‑related documentation. The Service Associate will collaborate closely with senior team members to deliver high‑quality service and contribute to the smooth operation of client services. Full‑time, Non‑Exempt role based out of our Riverwoods office requiring 5 days of in‑office work. The position has an expected base salary ranging from $60k–$70k, with the potential for an annual bonus based on employee performance and the company. DUTIES AND RESPONSIBILITIES Serve as an initial point of contact for clients, addressing inquiries and providing timely responses to their needs via phone and email. Assist with scheduling and coordinating client appointments, ensuring all logistics are handled efficiently and accurately. Process client requests, including transactions and paperwork, in line with firm policies and procedures. Assist in the onboarding process for new clients, ensuring a smooth and positive experience. Collaborate with custodians and internal teams to resolve client account issues, transfers, and general service requests. Support advisors with client‑related documentation, ensuring all forms are complete, accurate, and submitted on time. Provide notary services for client transactions as required. Maintain up‑to‑date client records and help ensure accuracy and consistency across internal systems. QUALIFICATIONS 2–5 years of experience in a client‑facing administrative role within the financial services or related industry. BS/BA degree preferred; high school diploma or GED required. Strong communication skills with the ability to establish rapport with clients and colleagues. Experience with CRM systems and basic financial software (experience with custodial platforms is a plus). Knowledge of financial services industry practices, with familiarity in processing account transactions or client service inquiries. Strong attention to detail and accuracy in handling client records and transaction‑related documents. Ability to multitask and manage competing priorities in a fast‑paced environment. Proficiency in Microsoft Office Suite (Word, Excel, Outlook). PHYSICAL REQUIREMENTS Works in an office environment. Requires extended periods of sitting or standing at a desk, talking on the phone, and typing. Use hands and fingers to constantly operate a computer and office equipment, such as copy machine and printer. Occasionally move about inside the office to access file cabinets, office equipment, etc. May carry or lift weight up to 10 lbs. in very limited occasions. BENEFITS Medical: Blue Shield (PPOs and HDHP with HSA) plans and Kaiser (HMO) plans for California associates. Dental insurance with MetLife. Vision insurance with VSP. Optional supplemental benefits. Healthcare savings accounts with company contribution. Flexible spending accounts. Flexible working arrangements. Generous 401(k) contributions. Exempt associates qualify for our flexible paid time off policy. Non‑Exempt associates will receive 15 days of paid time off annually during the first three years of employment. 11 paid holidays. Option to participate in our Equity Purchase Program (contract, intern, and part‑time employees are not eligible). Future growth opportunities within the company. In addition, we work to maintain the best possible environment for our associates, where people can learn and grow with the firm. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture. Benefits are available to full‑time associates who work more than 30 hours a week. VOLUNTARY SELF‑IDENTIFICATION For government reporting purposes, we ask candidates to respond to the below self‑identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. As set forth in Allworth Financial’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. VOLUNTARY SELF‑IDENTIFICATION OF DISABILITY We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress toward this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years. Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at How do you know if you have a disability? A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to: Alcohol or other substance use disorder (not currently using drugs illegally) Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS Blind or low vision Cancer (past or present) Cardiovascular or heart disease Celiac disease Cerebral palsy Deaf or serious difficulty hearing Diabetes Disfigurement, for example, burns, wounds, accidents, or congenital disorders Epilepsy or other seizure disorder Gastrointestinal disorders, for example, Crohn’s Disease, irritable bowel syndrome Intellectual or developmental disability Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD Missing limbs or partially missing limbs Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS) Neurodivergence, for example, ADHD, autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities Partial or complete paralysis (any cause) Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema Short stature (dwarfism) Traumatic brain injury Public burden statement: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete. #J-18808-Ljbffr