Executive Director, Chase Travel Lodging Area Product Owner

Job Description

Chase Connected Commerce department serves customers with digital experiences beyond our core financial products by focusing on customer experiences in Travel, Loyalty, Offers, and Partner Benefits, leveraging the best-in-class Chase payments and lending products. The Lodging Product team, part of the product organization under Chase Travel, focuses on growing the lodging business and enhancing the lodging booking experience for our customers.  

As an Executive Director in the Chase Travel Lodging Product team in Chase Travel , you will engage with team(s) (comprised of software engineering, infrastructure development, architecture, servicing) to advance the product’s vision and strategy to satisfy customer need. You will leverage industry insights, data and analytics and business needs to develop and manage a “roadmap” of initiatives over time.  

Job Responsibilities  

• Owns and manages the delivery of product roadmap for specified area of focus, across web and mobile 
• Serve as the subject matter expert for product domain – evaluate and document requirements from internal and partner development teams, scope technical solutions, identify risks, and clearly communicate goals and milestones to business stakeholders globally  
• Utilizes Agile methodologies and tools like JIRA and Confluence to manage and track projects 
• Develops requirements, epics, and user stories to support AI & Innovation product initiatives 
• Analyzes and evaluate product metrics to ensure alignment with time, cost, and quality targets 
• Conducts user research, journey mapping, and market analysis to inform the strategic roadmap 
• Effectively communicates the impact of lodging initiatives to the overall business senior stakeholders 
• Drives senior level strategy discussions at all levels in determining the product roadmap 
• Manages product reviews, strategy sessions with leadership, performance assessments, and data-based decision-making to manage the evolution of the roadmap 
• Partners with internal and external teams (product, design, technology, analytics, risk, legal, compliance, ops, servicing, marketing, …) on prioritization and development of product features 

Required Qualifications, Capabilities, and Skills  

• 10 + years in product management role building large scale enterprise product/systems or products at scale in a Product.
• Must have Travel Industry Experience.
• Min. of 5 plus  years of people leadership experience 
• Experience moving technical products from inception to delivery and an ability to articulate the impact  
• Ability to manage tight delivery timelines and exhibit calmness under intense pressure, Comfortable navigating through ambiguity and change 
• Be a strategic thinker that demonstrates strong interpersonal and influencing skills to manage partnerships across all levels of the organization, including teams located in different locales 
• Proven end-to-end problem-solving skills with the ability to solve large, complex business problems, obtain consensus and enhance organizational transformation
• Data-focused decision making and quantitative analysis skills, Attention to detail and ability to manage multiple tasks and priorities simultaneously 
• Excellent communication skills for effective interaction with business and technology stakeholders 

  Preferred Qualifications, Capabilities, and Skills  

• Certifications in Agile methodologies would be an advantage  

• Prior experience working in a product organization, driving collaboration, and delivering customer-centric solutions  

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.