General Manager

On behalf of our client, California Closets , we are conducting a search for a General Manager based in Brisbane, CA or surrounding San Francisco Bay area. The role offers the chance to join a high-performing team in a dynamic, rapidly growing market.

The General Manager (GM) is fully accountable for the overall performance, operations, team leadership, and success of a corporate-owned location. This role requires a strategic and hands-on approach to overseeing daily business functions, driving operational excellence, and achieving financial performance goals, all while upholding company standards and values.

As a key leader, the GM is responsible for building, developing, and inspiring a high-performing team. They create a positive and inclusive work environment by coaching, mentoring, and empowering team members to grow in their roles and reach their full potential. Through strong leadership, the GM fosters a culture rooted in collaboration, continuous improvement, accountability, and a sense of belonging.

Essential Duties + Responsibilities

• Provide a quality product and customer experience that meets California Closets Net Promoter Score (NPS) expectations.
• Respond positively and quickly to concerns that may impact a customer.
• Hire high-quality talent who can demonstrate appropriate skill and value alignment and are self-motivated to ensure consistent customer satisfaction.
• Revenue (and corresponding royalty) growth and market penetration.
• Evaluate P&L line-item performance and ensure corrective action is taken to meet objectives and in alignment with benchmarks.
• Provide leadership through the use of the balanced scorecard, company meetings, and team building to drive performance.
• Identify business challenges and opportunities and incorporate strategies to improve efficiencies.
• Oversee and ensure safety standards meet OSHA compliance.
• Full compliance with all California Closets Company policies and procedures.
• Complete monthly trend and variance analysis according to AFP budget.
• Maintain general oversight and ensure the accuracy of records including PO Process, A/R, A/P, Inventory, etc.
• Develop capital expenditures and long-term obligations in accordance with policies and develop an annual marketing plan.
• Execute effective local marketing campaigns that adhere to corporate initiatives.
• Provide leadership, management, coaching, and regular Goal Setting and Review process (GS&R) of all direct reports.
• Develop and implement Annual Reward Plans (ARP’s) for all department heads with the approval of the Regional Vice President.
• Complete annual performance reviews and career counseling for employees following appropriate policies and procedures.
• Create and implement incentive plans for all employees with RVP approval

Qualifications, Characteristics + Requirements

• Bachelor’s Degree required, Master’s Degree a plus
• 5+ years in general management, operations, or business unit leadership
• Experience managing P&L and cross-functional teams
• Strong leadership, coaching, and team development skills
• Financial acumen (budgeting, forecasting, analytics)
• Proven background in an in-home sales, service, or installation organization, with the ability to effectively manage customer relationships and deliver a high-quality experience within residential environments.
• Strong communication, interpersonal, and presentation skills
• Excellent time and project management abilities
• Strong analytical skills and experience with financial projections and budget management
• Highly adaptable, versatile, and nimble (able to change when needed)
• Strong decision-making skills and abilities
• Highly organized and able to multitask effectively
• Demonstrable experience managing cross-functional areas and teams at various levels of the business
• Experience operating an independent business or business unit