Team Lead

Overview Activate is a technology company building interactive gaming facilities across US, Canada, and beyond into the global market. We take entertainment into the future by fusing technology and physical activity to create live-action gaming experiences. We are looking to expand our store operations team with an addition of a Team Lead at our brand new store in Culver City located at 6000 Sepulveda Blvd., Suite 1200. To learn more about us, click here and follow us on Instagram and Facebook. Responsibilities Customer and Store Operations Respond to phones and emails and capitalize opportunities to accommodate customer needs; troubleshoot challenges around bookings to secure them Assist customers at check-in, complete daily cash out sheets accurately, creating and receiving invoices, taking payments, and perform overrides at check-in Resolve customer complaints and escalate to the Store Leader as required Communicate to the team and customers the status of the facility including each room to ensure the best customer experience Aware of all Activate Programs, ensure they are applied in compliance with company standards People Leadership Train new employees, lead with knowledge, maintaining a key focus on customer success Coach and foster relationships with incoming potential customers, existing employees and management Oversee staff and delegate tasks, supporting them throughout the scheduled shift Facilitate solution-minded processes for customer questions, complaints and issues, lead and emulate Activate values Maintenance and Inventory Understand and assess maintenance requirements related to inventory management and componentry Maintain the rooms by delegating cleaning, painting, and any required maintenance Receive, track, and maintain inventory for all maintenance, merchandise, and vending products and communicate needs to the Store Leader Identify maintenance needs and work with Store Leader on provisioning appointments when necessary, keeping updated and accurate notes of related activities Working Environment Capacity to lift and carry merchandise, supplies and equipment weighing up to a certain limit, as required for stocking shelves, organizing inventory, and completing store tasks Ability to bend, stoop, and reach to access merchandise, perform cleaning and maintenance tasks, and ensure the overall presentation and organization of the store During duties, you may be required to sit, stand, walk, reach with your hands and arms, stoop, kneel, crouch, crawl, and communicate with others for long periods Must be capable of lifting weight up to 50 lbs. consistently and standing for extended periods Regular use of maintenance equipment such as hand and power tools, with occasional use of ladder Must be comfortable working in an environment with bright flashing lights, loud music, and fog Must be able to work day, evening, and weekend shifts (starting as early as 8 am and ending as late as 1 am) Wearing personal protective equipment (PPE), properly handling and storing cleaning chemicals, and following established safety protocols Qualifications 1-2 years of previous experience in a similar role with strong focus in engaging customer relations is preferred Demonstrated collaborator and previous experience overseeing a team of 10+ is an asset Proficient in the use of hand and power tools Proficiency in Microsoft Office and related software is an asset The Perks Competitive wage Benefits package (Medical, Dental, Vision, and Basic Life Insurance) Paid time off Casual dress Fun and dynamic work environment On-site parking Successful completion of a criminal record check is a condition of employment for this position. Activate is an equal opportunity employer. All qualified applicants will receive consideration for employment. Activate is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs and activities. To request reasonable accommodation for a protected characteristic, contact View email address on click.appcast.io which is an email monitored for this purpose. We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted. #J-18808-Ljbffr