Program Manager

POSITION SUMMARY

The Anesthesia Program Manager is responsible for, but not limited to, the on-site operational management and oversight of assigned Sound Physicians anesthesia program(s). The Anesthesia Program Manager, in partnership with the Program Medical Director and/or Chief CRNA, may be the primary point of contact with the hospital, as assigned and directed by the RPM, RDO, or RVP, working directly with the C-suite, other key leaders and support staff to manage anesthesia operations, quality, safety, patient experience, provider well-being, and provider/provider group performance. The Anesthesia Program Manager will have a visible presence at the assigned hospitals and/or systems and will focus on establishing professional relationships with the anesthesia team, hospital C-suite executives, and surgeons (as accessible). The Anesthesia Program Manager works with the Sound anesthesiologist and CRNA team at the assigned hospital(s) and/or system partner daily, consisting of a Program Medical Director, Chief CRNA, and in some situations, an Anesthesia Coordinator. This role contributes to a larger regional team that supports anesthesia programs across multiple states. The Anesthesia Program Manager will support and report to the Regional Program Manager (RPM), Regional Director of Operations (RDO) or Regional VP of Operations (RVP), with triad accountability to the Program Medical Director (PMD) and Chief CRNA.


ESSENTIAL DUTIES AND RESPONSIBILITIES

Client Retention and Performance Management

• Building and maintaining relationships with leaders and key stakeholders at partner sites/systems

• Supporting the Regional Manager with site specific data collection to meet Sound's performance objectives and other process improvement efforts. Performance objectives are established in cooperation with our hospital partners in alignment with their goals

• Managing to define performance objectives by working with various Sound's Central Services departments, as well as with our hospital partners and physician teams to create operational plans, reports, and dashboards


• Meeting regularly with the Program Medical Director to review site performance, identifying opportunities and barriers, and developing action plans

• Collaborating with Program Medical Director to contribute to team meeting agendas

• Assisting with the evaluation and improvement of clinical pathways, including working to reduce variation and non-value-added activity

• Identifying and problem-solving day-to-day site operations issues including matters related to payroll, credentialing, human resources, recruiting, etc. with assistance of Sound's Central Services departments

• Supporting Value Based Care goals by maintaining information around usage and outcomes associated with Sound's High-Quality Network (HQN)


Financial Operations

• Reviewing, verifying and processing invoice data, including quality, at-risk and bonus components. Proactively partnering with Accounts Receivable to ensure invoicing issues/credits are resolved

• Reviewing Physician incentives/bonuses and processing for timely payment

• Reviewing and validating shift and productivity data for appropriate processing by payroll

Staffing Management

• Putting staffing request into Salesforce and approving other Employment Agreement changes

• Ensuring coordination and facilitation of Physicians and Advanced Practice Providers onboarding/ orientation requirements, training, and utilization of Sound Connect for Hospital Medicine

• Supporting Regional Medical Director and Regional Manager in tracking provider shifts and temporary labor costs

• Coordinating onsite physician interviews with hospital leadership and following up on hiring recommendations

Team Management and Development

• Leading and developing any direct reports (Hospital Coordinators)

VALUES

• Business Development: The ability to anticipate the needs of our internal and external partners and be responsive

• Communication: The ability to speak, write, and listen clearly and consistently

• Change Capable: The ability to inspire others to navigate and progress through change by providing vision, the why, and feedback mechanisms.

• Critical Thinking: The ability to be proactive; anticipate needs; ability to make good decisions with incomplete, ambiguous information

• Executive Presence: The ability to inspire confidence in others to be a leader they want to follow; inspiring confidence in others. Set a personal example of optimism, poise, and professionalism

• Negotiating: Reach consensus while maintaining positive, sustainable relationships

• Relationship Building and Maintenance: The ability to create and nourish healthy, strong relationships among hospital partners, dyad/triad partners, and Sound team members at all levels (C-Suite, Sound, and Team)

• Teamwork: The ability to pull people together into highly effective teams

• Learning Agility (Curiosity): Seeks out diverse experiences and apply lessons learned to new challenges

• Self-Starter/Takes Initiative: Independently assesses situations, addresses conflicts and leads action without hesitation

• Passion: Commitment to achieving high levels of performance continually. Demonstrated personal resilience and enthusiasm for a job well done

KNOWLEDGE, SKILLS AND ABILITIES

• Intermediate Microsoft Office proficiency (i.e. Outlook, Excel and PowerPoint)

• Knowledge of relevant state and federal healthcare regulations

• Basic understanding of financial and budgeting processes/principles

• Intermediate knowledge of healthcare informatics, including quality measures

• Experience leading/managing teams or processes

• Experience working in a matrixed organization

EDUCATION AND EXPERIENCE

• Bachelor's degree in business administration, healthcare administration or similar related field

• 3-5 years' experience working in healthcare operations

Equal Opportunity Employer
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