Office Manager

SUMMARY An Office Manager will achieve a world class Total Patient Experience that both maximizes retail sales and supports patients’ medical needs. Responsible for overall sales and profitability of an office location. Manage operations including team member support, merchandising, inventory management, training and safety. Execute Total Patient Experience (TPE) to drive revenue and profitability. Exercise independent judgment and discretion in managing performance of the entire retail operation. A Licensed Office Manager must possess a State Optician's License where required. Location: 5403 West Saginaw Highway Lansing, MI ESSENTIAL DUTIES AND RESPONSIBILITIES Direct and execute the overall sales and profitability of an individual office location through effective execution of Total Patient Experience (TPE). Develop and maintain a working relationship with doctors associated with the office and serve as liaison between doctors and office team. Human Resource Management: recruitment, selection, training, coaching, and development of team members, including coaching on KPI scorecard results. Conduct performance reviews and compensation evaluations for the office team. Exercise judgment and utilize tools to achieve revenue and EBITDA growth. Motivate team members by remaining positive and communicating any changes or news in a supportive and constructive way. Maintain facility to corporate standards, including building, equipment, parking lot and grounds, as well as safety rules, HIPAA & OSHA requirements, hazardous material handling and waste disposal. Monitor and enforce company cash handling policies and procedures to include petty cash as outlined by accounting, and submit required financial documents accurately and on schedule. Execute day-to-day operations by ensuring team member scheduling, weekly meetings, report generation, inventory assessment, supply ordering, and team member training. QUALIFICATIONS Industry related experience will be beneficial. Management experience required. Positive background check result as required by state. Must be able to provide proof of identity and right to work in the United States. EDUCATION AND/OR EXPERIENCE High School Diploma or GED. ABO, NCLE, LDO may be preferred. LICENSES AND CREDENTIALS None. SYSTEMS AND TECHNOLOGY Proficient in Microsoft Excel, Word, PowerPoint, Outlook. LOCATION Work is primarily performed in a standard office or clinical setting. Travel to other locations may be required. PHYSICAL REQUIREMENTS Requires variety of physical activities: frequent walking (75%), sitting (50%), standing (50%), regular bending, stooping, reaching (25–50%). Must lift, carry, push, pull items up to 25 lbs. Full fine motor skills and use of hands essential, constant grasping, writing/typing, and use of technology. Visual and auditory acuity—color, depth, peripheral vision—required 100% of the time. Occasional driving or climbing may be necessary. If you need assistance with this application, please contact View phone number on click.appcast.io. Please do not contact the office directly – only resumes submitted through this website will be considered. EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. NOTE: Job descriptions are intended to be accurate reflections of those principal job elements essential for making fair pay decisions about jobs. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time. #J-18808-Ljbffr Clarkson Eyecare