Franchise Onboarding Director - Pharmacy Store Development

Recognized as a "Best Place to Work Modern Healthcare" - Join a team where people come first. At Vital Care, we are committed to creating an inclusive, growth-focused environment where every voice matters.

Vital Care is the premier pharmacy franchise business with franchises serving a wide range of patients, including those with chronic and acute conditions. Since 1986, our passion has been improving the lives of patients and healthcare professionals through locally-owned franchise locations across the United States. We have over 100 franchised Infusion pharmacies and clinics in 35 states, focusing on the underserved and secondary markets. We know infusion services, and we guide owners along the path of launch, growth, and successful business operations.

What we offer:

• Comprehensive medical, dental, and vision plans, plus flexible spending, and health savings accounts.
• Paid time off, personal days, and company-paid holidays.
• Paid Paternal Leave.
• Volunteerism Days off.
• Income protection programs include company-sponsored basic life insurance and long-term disability insurance, as well as employee-paid voluntary life, accident, critical illness, and short-term disability insurance.
• 401(k) matching and tuition reimbursement.
• Employee assistance programs include mental health, financial and legal.
• Rewards programs offered by our medical carrier.
• Professional development and growth opportunities.
• Employee Referral Program.

Job Summary:

The Director of Franchise Onboarding is responsible for Pharmacy Store Development, including real estate, pharmacy design, construction, licensing, and accreditation to meet the company's long range strategic goals. This position manages the Franchise expansion, making strategic decisions on site selection, lease negotiations, store transfer and store closings, driving significant capital investment and EBITDA growth. This position develops and manages the Real Estate and Construction capital and expense budgets. The Director of Franchise Onboarding leads the site selection, lease negotiation, design and construction process for Franchise and Company Owned new pharmacy locations, including ambulatory infusion suites and clinics.

Duties/Responsibilities:

Essential Functions:

• Direct leadership responsibilities for: Real Estate, Construction, Licensure, and Accreditation
• Selects, hires, develops, and evaluates Onboarding team to achieve collaboration and a cohesive strategy.
• Leads formal review process for obtaining Executive Team approval on new franchise and corporate pharmacy opportunities
• Leads new site selection for all pharmacies, including AIS and AIC locations, in accordance with regulatory guidelines. Utilizes site selection software to perform market reviews to identify potential expansion areas and develops long-term market penetration plans.
• Reviews proposed Franchise locations for compliance with company standards and makes recommendations to approve or disapprove locations. Assists franchisees in market evaluation, site selection and negotiation when necessary.
• Provides ongoing cost analysis and cost management of Real Estate and Construction departments. Develops annual budgets for overhead, capital and maintenance for each department and monitors on an ongoing basis.
• Partners with external design firm and internal stakeholders on new pharmacy design concepts; Influences and contributes to key projects related to new design.
• Ensures new pharmacy design and brand elements are well-executed during the construction process; ensures construction and new pharmacy opening timelines are realistic and met.
• Leads the continuous improvement efforts for all Real Estate, Construction, and Regulatory processes and procedures.

Other Functions:

• Works cross-functionally with Operations (Franchise and Company Owned), Marketing, Trade, Payor, Legal and Executive Team.
• Establishes and maintains key vendor relationships with preferred equipment vendors, contractors, and real estate agents.
• Performance management and evaluation of direct reports; ensures entire team meets time, quality and customer service standards.
• Performs other duties as required by business and departmental requirements.

Budgetary Responsibility:

• Direct responsibility for the development and P&L management of all Real Estate and Construction budgets

Key Result Areas:

• Well-developed budgets that are achieved annually.
• Lease, construction, regulatory and other departmental timelines are met with quality standards achieved.
• Achieves assigned strategic imperatives and bonus goals.
• Adaptability to strategic changes.
• Establish performance metrics for vendors and measure performance against metrics.

Required Skills/Abilities:

• At least 5 years' healthcare experience in leading corporate real estate, construction and regulatory teams.
• Demonstrated experience and successful track record in creating market development plans, site selection and lease negotiation.
• Strong interpersonal skills and well-developed negotiation skills.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office, project management and analytical real estate software.
• Strong ability to lead processes, make decisions, and solve problems.
• Project Management and team leadership experience.
• Remote, construction sites and real estate market tours.
• Requires 25-40% travel.

Education and Skills:

• Bachelor's degree in healthcare administration, business or related field.

Physical Requirements:

• Sitting: Prolonged periods of sitting are typical, often for the majority of the workday.
• Keyboarding: Frequent use of a keyboard for typing and data entry.
• Reaching: Occasionally reaching for items such as files, documents, or office supplies.
• Fine Motor Skills: Precise movements of the fingers and hands for tasks like typing, using a mouse, and handling paperwork.
• Visual Acuity: Good vision for reading documents, computer screens, and other detailed work.

Be part of an organization that invests in you! We are reviewing applications for this role and will contact qualified candidates for interviews.


Vital Care Infusion Services is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status, or any other basis protected by applicable federal, state, or local law.


Vital Care Infusion Services participates in E-Verify.

This position is full-time. The salary for this position is $138,000 - $155,000