Security Operations Manager - Bilingual English/ Spanish

Job Description

Job Description

About Nation Security

Nation Security is a trusted leader in Security Guard and Protection Services, committed to safeguarding people, property, and assets through innovative strategies and exceptional service. We pride ourselves on professionalism, reliability, and providing peace of mind to every client we serve.

We are seeking an experienced and results-oriented Security Operations Manager Bilingual in English and Spanish to oversee and elevate our daily operations. This key leadership role ensures that all security programs exceed performance expectations while maintaining the highest standards of safety, compliance, and client satisfaction.

Position Summary

The Security Operations Manager is responsible for directing and optimizing all aspects of the company’s security operations, including field team management, policy enforcement, emergency preparedness, and regulatory compliance. The ideal candidate is a proactive, strategic leader with proven experience in security operations, team leadership, and client relationship management.

Key Responsibilities

Operational Leadership

• Develop, implement, and enforce company-wide security policies, procedures, and standards.
• Oversee daily operations across multiple client sites to ensure consistency, efficiency, and service excellence.

Team Management

• Recruit, train, mentor, and evaluate security personnel to foster high performance and professionalism.
• Promote a culture of accountability, teamwork, and continuous improvement.

Compliance & Quality Assurance

• Ensure compliance with company policies, contractual obligations, and regulatory requirements.
• Conduct audits and site inspections to maintain standards and drive operational improvements.

Risk Mitigation & Emergency Management

• Identify and assess risks, implementing effective mitigation strategies.
• Oversee emergency response plans, surveillance systems, and access control procedures for rapid incident response.

Stakeholder Coordination

• Serve as the primary liaison with clients, law enforcement, emergency responders, and external partners.
• Build and maintain strong client relationships through proactive communication and superior service delivery.

Reporting & Analytics

• Prepare and present detailed reports on incidents, staffing, performance metrics, and operational trends.
• Use data-driven insights to enhance efficiency, strengthen operations, and optimize resource allocation.

Technology & Innovation

• Stay current with emerging security technologies and industry best practices.
• Recommend and implement innovative tools and processes to improve safety, productivity, and client satisfaction.

Requirements

• Bachelor’s degree in Security Management, Criminal Justice, or a related field, or equivalent professional experience.
• Minimum of 5 years of progressive experience in security operations or management.
• In-depth knowledge of modern security systems, protocols, and risk management strategies.
• Proven leadership skills with experience in team development and performance management.
• Strong analytical, problem-solving, and decision-making abilities.
• Excellent written and verbal communication skills.
• Professional certifications such as CPP, PSP, or equivalent are preferred.
• Fluent in both English and Spanish is required

Benefits

• Attractive salary and full benefits package.
• Opportunities for career growth and professional development.
• Collaborative, supportive, and purpose-driven work environment.

Join Our Team

At Nation Security, integrity and excellence guide everything we do. We are proud to be an Equal Opportunity Employer, committed to fostering diversity, inclusion, and a workplace where every team member can thrive.

Apply today and play a key role in leading one of Florida’s most trusted security teams.