Field Technician

Install and configure WSI systems on-site, including servers, applications, and recording infrastructure Rack, cable, configure, and test hardware in data center and telecom environments Configure Windows desktop and server operating systems, including virtual environments Test completed installations and confirm systems meet customer requirements before sign-off Diagnose and resolve hardware, software, network, and connectivity issues Respond to customer support requests within established SLA expectations Manage service tickets and field visits independently Escalate complex technical issues when additional support is required Act as the primary technical contact during on-site customer visits Keep customers informed about timelines, issues, progress, and resolutions Document installations, troubleshooting steps, and resolutions accurately in the ticketing system Maintain clear service records and provide feedback to improve internal processes and product performance Requirements Hands-on experience supporting Windows operating systems across desktop and server environments Strong troubleshooting skills across hardware, software, and network connectivity Experience with ITSM or ticketing tools such as ServiceNow Strong communication, organization, and time-management skills, with the ability to work independently Ability to travel up to 80–85% Ability to successfully complete required government site clearance/background checks Ability to work on ladders for wiring and cabling Ability to routinely lift up to 70 lbs of computer equipment during installations and repairs Experience with phone recording software, hardware, or telephony systems Experience with Active Directory and Exchange Relevant technical certifications such as NICE, CompTIA A+/Network+/Server+/Security+, Microsoft certifications, or CCNA Bachelor’s degree in Computer Science, Engineering, Mathematics, Business Administration, or another relevant field Core Competencies Demonstrates expertise in installing and configuring WSI systems, including Windows operating systems and telephony systems, while effectively managing service tickets and customer communications. Proficient in troubleshooting hardware, software, and network issues, with a strong focus on customer satisfaction and process improvement. Highest-signal resume keywords Windows Operating Systems Support Troubleshooting Hardware, Software, and Network Issues ITSM or Ticketing Tools Experience Technical Certifications (NICE, CompTIA A+/Network+/Server+/Security+, Microsoft, CCNA) Active Directory and Exchange Experience Hard Skills WSI Systems Installation and Configuration Windows Desktop and Server Configuration Hardware Testing and Configuration Network Connectivity Troubleshooting Phone Recording Software Experience Soft Skills Strong Communication Skills Organization Skills Time-Management Skills Ability to Work Independently Certifications & Qualifications NICE CompTIA A+ CompTIA Network+ CompTIA Server+ CompTIA Security+ Microsoft Certifications CCNA Industry Keywords Data Center Telecom Environments Government Site Clearance Technical Support Customer Support Tools & Technologies ServiceNow Ticketing Systems Telephony Systems #J-18808-Ljbffr