Solution Support Analyst

Provide technical support across a broad range of solutions for clients. Responsibilities Provide technical support on solution application questions from clients regarding the company’s software. Analyze, diagnose, and resolve client questions or problems via various support platforms related to system configurations and setup, product functionality, bugs, and enhancement requests. Document problems and solutions on how to properly address client or product problems for widespread use throughout the support team. Correctly document and transfer issues that require more detailed analysis to more experienced associates; engage R&D, IT, and other cross-function teams as appropriate. Qualifications Required Bachelor's Degree or equivalent relevant work experience. Preferred At least 2 years of experience in a customer service environment. Customer service experience in a technical role. Healthcare solution support experience. SQL database and query knowledge. Healthcare clinical workflow experience. Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and experience. Netsmart does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, physical or mental disability, past or present military service, or any other status protected by the laws or regulations in the locations where we operate. #J-18808-Ljbffr Netsmart