Patient Services Assistant - OBGYN/Perinatal

Responsibilities Receives and screens visitors and telephone calls. Responds to general inquiries by relaying or referring to established policies and procedures. Provides customer service to patients by relaying information about the Medical Center and reminds patients of appointments. Schedule patient appointments, performs data entry of patient demographic information and insurance. Verifies insurance information, requests or obtains referrals required if necessary for service prior to the patient’s visit. Assist patient with registering for MyChart. Responsible for managing high volume of telephone calls. Generates telephone encounters from patient calls and routes to providers for review and follow up. Responsible for addressing all telephone messages by end of day. Performs (pre) registration and confirmation of patient appointments prior to date of service. Check in patient, verify insurance, collect and scan identification and insurance cards. Responsible for managing referral work queues. Schedules patient appointments from active referrals and/or attaches referrals to appointments scheduled. Responsible for managing incoming faxes, routing results and correspondence to appropriate provider and or staff. Scan incoming medical records to patient’s MRN. Responsible for addressing and responding to In basket messages from patients and providers. Responsible for closing out In Basket messages daily. Responds to EPIC Secure chats as appropriate. Collect patient co-payments, form fees and outstanding balances. Performs simple arithmetic calculations, reconciles all monies collected and makes deposits. Assist with scheduling diagnostic tests and therapeutic procedures according to restrictions of HMO's, PPO's, and MCO’s. Ensures that patients are notified and receive appropriate information regarding scheduled tests and procedures. Obtains referrals and Preauthorization for procedures by calling insurance companies or generating electronic requests. Other duties as assigned. Qualifications Education: High School or GED equivalency. Experience: 6 months of related experience. Customer service skills. Knowledge of medical terminology (preferred). Skill in written and oral communication. Ability to perform non-complex arithmetic calculations. Ability to organize and prioritize tasks. Ability to manage multiple tasks and phone volume simultaneously. Physical Requirements: Ability to sit, stand, walk and pay close attention to detail. Work Conditions: Normal office environment with little exposure to noise, dust, and the like. Conditions of Employment: Ability to work in various practices, as needed. Patient & Workplace Safety: Employee has knowledge and understanding of patient and workforce safety as it relates to job duties. Patient Population: Demonstrates competency in the delivery of care and applies the knowledge to meet age‑specific needs if applicable. Pay Range $17.30 - $25.11. Final salary offer will be based on the candidate’s qualifications, education, experience and alignment with our organizational needs. Benefits Competitive salary. Generous paid time off. Free parking. Monthly MTA bus pass subsidy 85% paid by GBMC (if applicable). Company subsidized onsite fitness and wellness center (if applicable). Pre-paid tuition to pursue professional development, additional certifications, and degree programs. Comprehensive health, dental, and vision coverage. 401(a) and 403(b) retirement savings plan. Core Values Respect : I will treat everyone with courtesy, foster a healing environment, treat others with fairness, kindness, and respect for personal dignity and privacy, and listen and respond appropriately to others’ needs, feelings, and capabilities. Excellence : I will strive for superior performance in every aspect of my work, recognize and celebrate the accomplishments of others, meet and/or exceed customer expectations, actively pursue learning and self‑development, and pay attention to detail and follow through. Accountability : I will be professional in the way I act, look and speak; take ownership to solve problems; set a positive, professional example for others; appropriately plan and utilize required resources; and report to work regularly and on time. Teamwork : I will be engaged and collaborative, keep people informed, work cooperatively and collaboratively with others for the success of the team, address and resolve conflict in a positive way, seek out the ideas of others to reach the best solutions, and acknowledge and celebrate the contribution of others. Ethical Behavior : I will act with honesty and integrity, protect the patient, demonstrate good judgment, and respect the cultural, psychosocial, and spiritual needs of patients/families/coworkers. Results : I will set goals and measure outcomes that support organizational goals, give and accept help to achieve goals, embrace change and improvement in the work environment, continuously seek to improve the quality of products/services, display flexibility in dealing with new situations or obstacles, and achieve results on time by focusing on priorities and managing time efficiently. Equal Employment Opportunity GBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law. #J-18808-Ljbffr