Office Admin - Bilingual - English-Spanish

Job Description

Job Description

Bilingual Office Admin / Customer Service Coordinator

Gutters by Berger Home Services is looking for a reliable, organized, and bilingual Office Admin to join our team.

We are a busy gutter company looking for someone who can help keep the office running smoothly, communicate with customers, assist with scheduling, and support our sales and production teams. This position is a great fit for someone who is comfortable on the phone, detail-oriented, and able to stay organized in a fast-paced environment.

Responsibilities include:

• Answering incoming calls and assisting customers in English and Spanish
• Scheduling estimates and helping manage appointment calendars
• Following up with leads and customers by phone, text, and email
• Gathering customer information and job details
• Updating customer files, job notes, and internal systems
• Assisting with estimate and sold job paperwork
• Communicating with sales reps, installers, and office staff
• Helping keep daily office operations organized and on track
• Providing excellent customer service from first call through job completion

Requirements:

• Bilingual English/Spanish required
• Strong phone and communication skills
• Reliable, organized, and detail-oriented
• Comfortable using computers, email, text messaging, and scheduling systems
• Able to multitask and follow through without constant reminders
• Positive attitude and willingness to learn
• Customer service experience preferred
• Phone sales or inside sales experience is a plus
• Experience in a home service, construction, or trade-based business is a plus, but not required

The right person for this role is someone who:

• Enjoys talking to people
• Can stay calm and professional with customers
• Pays attention to details
• Takes ownership of their work
• Understands that follow-up matters
• Can work well with a busy team
• Is dependable and wants to grow with the company

About Us:

Gutters by Berger Home Services is a well-established gutter company serving homeowners with gutter installation, gutter guards, repairs, and related services. We are a busy, growing company that values communication, organization, and strong customer service.

Position: Full-time
Location: Office-based
Pay: Based on experience