Collections Associate

Collector PositionUnder the supervision by the Credit and Collections Supervisor/Manager a Collector ensures that The ICEE Company is always represented in a professional and courteous manner. Customer and service are always capitalized at ICEE and we have a commitment to success to not only our customers but also our partners and our peers. A collector is responsible for calling customers and collecting on past due invoices. They are held accountable to research and reconcile any open issues with regards to the following: credits, unapplied cash, misapplied cash, disputes, etc.Contact customer for past due balance, thoroughly documenting pertinent informationCommunicate with field personnel regarding past due invoices and disputesResearch and reconcile all open issues (credits, unapplied cash, misapplied cash, disputes)Mail or Fax correspondence (letters and statements)Communicate account changes/updates with the corresponding departmentPlace/release customer account holdsWork with collection agency assigning accounts and responding to inquiriesProvide management status of past due accountsPosition requires the ability to work in a very structured environment with a diverse workforceOther essential duties as may be assigned by the supervisorTo perform this job successfully, the Collector must be comfortable working with JD Edwards. The requirements listed below are representative of the knowledge, skill, and/or ability required.Research abilities reviewing customer accounts, identify and resolve mattersExcellent oral and written communication skillsKnowledge of Microsoft Based Systems to include but not limited to Word, Excel, and OutlookDemonstrated ability to make quick and accurate decisionsStrong interpersonal skills in order to effectively communicate with customers, vendors, employees, and upper managementAbility to manage multiple tasks with changing prioritiesThe capacity to work under pressure and the adaptability to work in an ever-changing environmentTwo years of Accounts Receivable experience Mid-Sized CompanyFive years of prior Collections experience preferably business to businessHigh school diplomaCapability to type 35 WPM, and the ability to be on the phone 90% of the workdayBackground in the distribution or manufacturing a preferredICEE offers their EmployeesPaid holidays, Sick time and Paid vacationBirthday Holiday (Must be used within Employee Birthday Month)Medical, Dental, Vision InsuranceEmployee Stock Purchase ProgramLife Insurance401 (k) PlanICEE is an equal opportunity employer and prohibits discriminatory employment actions against, and treatment of, employees and applicants for employment based on actual or perceived Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, national origin, ethnicity, alienage, religion or creed, gender, gender identity, pregnancy, marital status, sexual orientation, citizenship, genetic disposition or characteristics, disability or veteran's status, sex offenses, prior record of arrest or conviction, genetic information or predisposing genetic characteristic, status as a victim or witness of domestic violence, sex offenses or stalking and unemployment status.