Guest Experience Specialist

Job Description

Job Description

SVG Motors | Beavercreek, Ohio Full Time | $800/week base + Performance Bonus

This isn't a detail job. It isn't a lot attendant job. It isn't a greeter job.

It's all three — and something more important than any of them.

At SVG Motors, we built our business on a belief that buying a car shouldn't feel like a fight. No commissioned salespeople. No pressure. A purchase process that takes less than an hour. A seven-day return policy. A team that treats every person who walks through our door like they matter — because they do.

You are the last impression we make on every customer who buys a vehicle. And when we're busy, you are the first impression we make on every guest who walks in.

We're hiring two people who take that seriously.

What You Own

Guest Welcome & Experience

• Welcome every guest who walks through our doors — with intention, not a script
• Tell the SVG story — who we are, how we're different, and why it matters
• When our Sales Professionals are with customers, you make sure no one waits alone, no one feels ignored, and no one leaves without understanding that SVG is not like every other dealer they've been to
• Offer water or coffee, escort guests to the right person, and make the wait feel effortless
• You are not closing deals. You are not negotiating. You are creating the kind of experience that makes people call their friends and say — you have to go to SVG
• Your standard is simple: every guest who walks into SVG Beavercreek should leave feeling like the most important person in the building — whether they bought a car or not

Vehicle Delivery

• Stand in at every vehicle delivery alongside the Sales Professional
• Walk the customer through a complete vehicle orientation using the SVG Delivery Checklist — exterior condition, interior features, technology setup, safety systems, and protection products
• Connect the customer's phone via Bluetooth, walk them through their connected services app, and make sure they leave knowing exactly how to use what they paid for
• Obtain signed customer confirmation of vehicle condition and delivery completion
• Present the Google review QR code at every delivery — before the customer walks out the door
• You are the final human interaction a customer has with SVG — own it

Pre-Delivery Quality Control

• Conduct a full pre-delivery inspection on every sold unit before it reaches the customer
• Nothing leaves without your sign-off — you are the last gate
• We have had vehicles delivered with issues the customer discovered at home — that ends with this role

Used Car & Service Quality Control

• Drive used vehicles before and after service appointments — document condition on entry and confirm it matches on exit
• Complete the Lot Ready Inspection on every vehicle before it hits the frontline
• Flag condition changes, damage, or missing items before a vehicle is returned to inventory or a customer
• Photos, pricing review, and window sticker confirmed on every lot-ready unit

Lot & Facility Standards

• Daily lot walk — vehicles straight, clean, properly staged, prices posted
• Detail supply inventory and recon bay organization maintained
• Coordinate vehicle readiness timelines with Sales and Service

The Schedule

We are open Monday–Thursday 9am–7pm and Friday–Saturday 9am–6pm. With two Guest Experience Specialists on staff, we maintain full coverage across all open hours. Schedules are staggered to ensure afternoon and Saturday peak coverage with both people on the floor. Full schedule details provided at interview.

Who You Are

You walk into a room and make people feel comfortable without trying. You notice the guest standing by themselves before anyone else does. You take pride in things being done right — not almost right.

• Warm, confident, and genuinely comfortable with people — this is a hospitality role as much as it is an automotive role
• Detail-oriented in a way others find excessive — you are the last line of quality control on every vehicle we deliver
• Takes ownership — if something is wrong you say so before it becomes someone else's problem
• Valid driver's license required — clean driving record
• Background in hospitality, customer service, automotive, or any guest-facing role is a strong fit
• You will be trained on the SVG Phoenix Process and Delivery Checklist — willingness to execute it exactly as designed is non-negotiable
• Automotive experience is welcome but not required — the right attitude matters more than industry knowledge

What You're Protecting

Every vehicle you deliver and every guest you welcome represents someone who chose SVG over every other option in this market. Our reputation is built on the experience we deliver — not just the vehicle. Your job is to make sure that experience matches every promise we made.

Compensation

• Base salary: $800/week ($41,600/year)
• Monthly performance bonus tied to guest delivery ratings and vehicle return rate
• $20 per 5-star delivery rating
• $10 per 4-star delivery rating
• $20 per vehicle with no condition return within 30 days
• Monthly qualifiers: average rating must be 4.5 stars or higher AND vehicle return rate must stay below 10% to unlock bonus
• Strong performers earning full bonus can expect $55,000–$65,000+ annually
• Both positions are identical in pay, schedule, and responsibility