Senior Manager of Trauma-Informed Crisis Response

Job Description

Job Description

Senior Manager of Trauma-Informed Crisis Response

In-Person Full-Time (40 hours per week) Position in Oakland, CA (Exempt)

Who We Are

Ruby's Place dba Restorative Pathways (RP) is an innovative nonprofit committed to ending domestic violence, human trafficking, and violent crime through hope, advocacy and connection. Our services include emergency shelter, transitional housing, rental subsidies, mental health services, substance recovery, and wrap-around services. All our services are trauma-sensitive and client-centered and are provided at no cost to our clients. All programs are low barrier.  

RP is led by survivors with a focus on reflection, innovation, and connection.  We believe in fostering relationships, both in our direct service work and throughout our internal work culture. We aim to cultivate a workplace that appreciates and emphasizes the voices of those most impacted by violence. We recognize these voices are vital to interrupting the cycle of violence and transforming lives towards safety, unity, and trust.

Position Summary

Reports to the Senior Director of Operations. Provides on-site leadership during high-impact crises across residential and service programs, ensuring stabilization, staff support, regulatory compliance, and organizational readiness. Leads crisis response, strengthens emergency systems, and builds workforce preparedness.

Key Responsibilities

Crisis Response & Incident Management

• Serve as primary on-call responder for critical incidents (medical emergencies, overdoses, suicidality, violent incidents, psychiatric crises, deaths, natural disasters, etc.)
• Coordinate with law enforcement, EMS, hospitals, fire departments, and other emergency partners
• Ensure adherence to emergency protocols and serve as on-site wellness liaison

Post-Crisis Stabilization

• Support staff with documentation, emotional processing, and next steps
• Coordinate family communication and site stabilization
• Complete incident reports and participate in internal reviews

Emergency Preparedness & Prevention

• Develop and standardize emergency protocols across sites
• Conduct drills (fire, evacuation, disaster, lockdown)
• Visit sites monthly to assess risks and implement prevention strategies

Clinical & Leadership Collaboration

• Support post-crisis wellness continuity and trauma-informed follow-up

Policy & Compliance

• Ensure alignment with licensing, regulatory, and risk management standards
• Update crisis protocols and improve safety systems
• Maintain required documentation and administrative duties
• Creating policies and protocols that enhances forward thinking in regards to leading a crisis to wellness

Qualifications

• Bachelor’s degree in social work, psychology, public health, criminal justice, emergency management, or related field (Master’s preferred), or equivalent experience
• 3–5+ years’ experience in residential programs, crisis response, emergency services, behavioral health, or high-acuity trauma-informed settings
• Crisis intervention and de-escalation expertise
• Certifications preferred (CIT, First Aid/CPR, Mental Health First Aid, emergency/disaster response)
• Experience with multi-site operations, staff training coordination, disaster response, and regulatory compliance
• Strong leadership, organizational, and communication skills
• Ability to remain calm and effective in high-pressure environments
• Willingness to be on-call and respond on-site
• Valid CA driver’s license, insurance eligibility, and ability to pass required background checks (Live Scan, CCL, ORR, etc.)

Working Conditions

This position is eligible for hybrid in person & remote work. Time spent on-site versus remote working will be discussed and agreed upon with your supervisor. Work occurs across multiple Restorative Pathways sites, including residential shelters and service locations. Must be able to respond to crisis situations, including nights, weekends, and holidays as part of on-call rotation. You are expected to be available on-site within 1 hour to respond to crisis situations and lead the team towards stabilization and wellness. Exposure to emotionally intense, high-risk, and potentially traumatic situations is inherent to the role.You must be able to stand for long periods of time and perform physical activities, including lifting up to 25 pounds. You will be subject to frequent interruptions and must be able to multitask and handle stress.

Local travel in the greater Bay Area may be required.

Applying

The pay scale for this role is $95,00-100,000 per year (exempt). The benefits that come with working at RP at full-time hours include medical, dental, and vision plans, a life insurance policy, significant vacation, sick time, restorative care time, and immediate vesting in our 403(b) with a generous match. This is a full-time, 40 hours per week, salaried position. This is an in-person position, with in attendance required throughout the Greater Bay Area. Applicants must be located in the greater Bay Area.

Preference will be given to internal applicants. 

If all this sounds like a good fit for you, please submit your resume and, instead of a traditional cover letter, respond to the following prompts:

• Why do you want to work for RP and why are you a good fit for this role? (200 words max)
• Using the qualifications listed, please list the top 5 qualification(s) that you feel you currently excel in and 2 qualifications you feel you will need to work toward proficiency. Please provide a brief explanation for each (a few sentences).
• Describe a time you responded to a high-risk or high-impact crisis (e.g., medical emergency, mental health crisis, death, violence, or similar). How did you coordinate the immediate response, support staff on-site, and ensure follow-up actions (documentation, debriefing, or system improvements) were completed? Please include your role, decisions you made, and what you learned from the experience.

At RP, we are committed to workplace diversity and providing equal employment opportunities. Please also note that we are going to be especially excited about candidates who understand the unique nature of a mission-driven organization and have lived experience or direct experience working with survivors of domestic violence, human trafficking, or violent crime.