Interviewing Clerk

JOB DESCRIPTION/SPECIFIC SKILLS

• Effectively assessing customers' needs.
• Referring customers to community agencies as appropriate.
• Timely and accurately escalating customers' complaints/inquires as appropriate.
• Documenting customers' records timely and in accordance with departmental procedures.
• Assisting customers with completion of online or paper applications.
• Assisting customers with My ACCESS Accounts.
• Effectively communicate with internal and external customers as by departmental procedures.
• Effectively maintaining customer log
• Explains eligibility requirements, form completion requirements, community resources for financial assistance, and/or provides program benefits

Speaking -Talking to others to effectively convey information
Judgment and Decision Making - Weighing the relative costs and benefits of a potential action
Active Listening - Listening to what other people are saying and asking questions as appropriate
Information Gathering - Knowing how to find information and identifying essential information
Problem Identification - Identifying the nature of problems
Reading Comprehension - Understanding written sentences and paragraphs in work related documents
Service Orientation - Actively looking for ways to help people
Writing - Communicating effectively with others in writing as indicated by the needs of the audience
Information Organization - Finding ways to structure or classify multiple pieces of information
Identification of Key Causes - Identifying the things that must be changed to achieve a goal
English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
Therapy and Counseling - Knowledge of information and techniques needed to rehabilitate physical and mental ailments and to provide career guidance including alternative treatments, rehabilitation equipment and its proper use, and methods to evaluate treatment effects
Clerical - Knowledge of administrative and clerical procedures and systems
Computer - Knowledge of computer software including applications