Experienced Dental Treatment Plan Coordinator

Treatment Plan Coordinator

Position Overview

Our dental practice is seeking an exceptional full-time Treatment Plan Coordinator to serve as a trusted guide for patients as they move from diagnosis to treatment. This individual plays a critical role in helping patients understand their oral health needs, navigate financial considerations, and confidently move forward with care.

The Treatment Plan Coordinator is one of the most important non-clinical positions within our practice. Serving as a bridge between the doctor, clinical team, and patients, this role is responsible for ensuring patients fully understand their treatment recommendations, insurance benefits, financial options, and next steps. The Treatment Plan Coordinator helps transform treatment recommendations into completed care by building trust, providing clarity, coordinating logistics, and creating an exceptional patient experience.

This role requires a unique combination of patient advocacy, communication, organization, and business acumen. The Treatment Plan Coordinator works closely with the doctor, clinical team, and front office to ensure patients receive a seamless experience from treatment recommendation through completion. This includes presenting treatment plans, explaining financial arrangements and insurance benefits, coordinating scheduling, following up on outstanding treatment, and helping patients overcome uncertainty through education and trust.

Success in this position is measured by the ability to build strong patient relationships, support practice goals, maintain schedule utilization, and help patients receive the care they need to achieve long-term oral health. The ideal candidate is professional, empathetic, highly organized, confident, and comfortable discussing both clinical recommendations and financial commitments.

At our practice, we believe exceptional dentistry extends beyond clinical excellence. It requires creating an environment where patients feel informed, respected, supported, and cared for at every step of their journey. The Treatment Plan Coordinator plays a vital role in delivering that experience and serves as a key contributor to the continued growth and success of the practice.

The office is located in Gambrills, MD. The office is open four days per week: Monday through Wednesday from 8:30 AM to 5:00 PM and Thursday from 7:00 AM to 2:30 PM. We are closed on Fridays.

Key Responsibilities

Treatment Plan Presentation amp; Patient Education

• Present and explain recommended treatment plans in a clear, professional, and patient-friendly manner

• Help patients understand the purpose, benefits, and sequencing of recommended treatment

• Answer patient questions with confidence, empathy, and professionalism

• Build trust and rapport through education rather than pressure

• Assist patients in prioritizing treatment and developing a realistic path forward

• Follow up with patients who have outstanding treatment needs and provide guidance regarding next steps

Financial Coordination amp; Insurance Support

• Review treatment estimates and explain financial responsibilities

• Assist patients in understanding insurance benefits and how they apply to proposed treatment

• Present available payment and financing options

• Coordinate pre-authorizations and insurance-related documentation as needed

• Assist patients in making informed financial decisions regarding their care

Scheduling amp; Treatment Coordination

• Coordinate treatment scheduling to support timely completion of recommended care

• Manage unscheduled treatment and follow-up opportunities

• Work closely with the doctor and clinical team to understand treatment recommendations and sequencing

• Ensure appointments are scheduled appropriately to maximize efficiency and patient convenience

• Support schedule utilization goals through proactive treatment coordination

Patient Experience amp; Practice Operations

• Serve as a primary point of contact for patients regarding treatment-related questions and concerns

• Collaborate with the front office and clinical teams to provide a seamless patient experience

• Maintain accurate treatment documentation and patient records

• Answer and return patient calls related to treatment, scheduling, financial arrangements, and insurance questions

• Protect patient confidentiality and maintain compliance with HIPAA and all applicable regulations

• Contribute to a calm, organized, welcoming, and professional office environment

Required Qualifications

• High school diploma or equivalent

• Exceptional communication and relationship-building skills

• Strong organizational abilities and attention to detail

• Ability to explain complex information in a simple and patient-friendly manner

• Professional demeanor and appearance

• Strong problem-solving and critical-thinking skills

• Ability to manage multiple priorities while maintaining accuracy and professionalism

• Computer proficiency and ability to learn dental practice software

• Discretion in handling confidential patient information

Preferred Qualifications

• Previous dental office experience

• Experience presenting treatment plans and discussing financial arrangements

• Familiarity with dental insurance benefits and financing options

• Experience using dental practice management software

• Knowledge of dental terminology and common dental procedures

• Customer service, hospitality, healthcare, or patient coordination experience

What Success Looks Like

Successful Treatment Plan Coordinators at our practice:

• Help patients feel informed, supported, and confident in their decisions

• Build lasting relationships through trust, professionalism, and genuine care

• Communicate effectively with patients and team members

• Support practice goals through strong treatment acceptance and completion

• Maintain organized systems and efficient scheduling practices

• Contribute to a positive, patient-centered culture

• Embody our commitment to exceptional service, patient advocacy, continuous learning, and collective accountability

What We Offer

• Competitive salary based on experience

• Dental benefits

• Paid time off and holidays

• Supportive and collaborative team environment

• Professional development opportunities

• Opportunity to be part of a practice dedicated to exceptional patient care and clinical excellence

Join our team and help patients move from uncertainty to confidence by providing the guidance, support, education, and encouragement they need to achieve healthier smiles.

We are an equal opportunity employer.