Client Service Coordinator

Job Duties

Receive and Enter Client's Purchase Orders and prepare an open order report to share with the customer on a weekly basis

Send Confirmations to Clients with ETAs of production (work with Purchasing & Scheduling) (part of OOR)

Enter new Clients information on Activate / Update information

Confirm Credit Terms with Accounting Team when needed (new clients or update existing)

Confirm pricing for each PO before confirming to Client- work with site lead should pricing need to be updated

Request documentation from Regulatory (if requested after launch)

Inform Clients when Order is ready for pick up

Pricing Excellence

Host client meetings (if not launch related)

Assist Project Manager as needed

Any other client service tasks as assigned by the supervisor

Spear head QBR's if requested by customer

Manage inventory targets and coordinate the resolution, disposition, and mitigation of excess or aging inventory.

Knowledge, Skills & Experience

2+ years of experience in a customer service environment.

Ability to juggle multiple tasks and stay calm under pressure

Solid written and verbal communication skills as well as strong interpersonal skills including a high degree of professionalism and confidentiality.

Willingness to be a team player AND work independently.

Ability to demonstrate initiative, prioritization, and maintain a strong eye for detail.

Work efficiently with a strong sense of urgency

Demonstrate effectiveness with large scale, cross-functional projects.

KDC-ONE is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, age, sex, gender, disability or any other characteristic protected by law. I understand that employment with KDC-ONE Company is at-will, meaning that I or KDC-ONE Company may terminate my employment at any time, or for any reason consistent with applicable state or federal law. I understand that KDC-One requires the successful completion of a drug and/or alcohol test as a condition of employment.